Konggekg
January 16, 2025
Bad review, bad review, bad review! Avoid the pitfalls!
What is the purpose of the two front desks? Register? Then what?
I'm just curious why this place doesn't deliver the takeout upstairs and requires people to pick it up in the lobby! Ok, if it's for the so-called safety and privacy of the guests, I can understand that, but why can they deliver food to the room when ordering from the restaurant? The delivery guy is in casual clothes instead of work clothes! Moreover, there are not many people in the off-season. There is no elevator. The hotel has only two floors, and the guest rooms are on the second floor by stairs! The room was cold and the food I ordered was cold before I finished it!
There was no heating in the room and no rooms available. I checked in at noon and the room was freezing cold. The temperature outside was more than ten degrees below zero (Picture 2). I called to ask if there was floor heating, but I said it wasn't warm either. The front desk replied that the heating would be turned on at 7pm! It is said that a heater can be provided! But how come the corridors and halls are warmer than the rooms!
The hot water is slow and not hot enough!
In addition, it turns out that the front desk clerk can stand up to greet guests and check in! Why are the two front desk staff not moving when I check in?
The hygiene is not clean, the water cup is dirty (Picture 1), it is obvious that it was used as an ashtray by the previous guests, they did not clean it properly! Poor soundproofing!
The room was poorly soundproofed. What's even funnier is that when I checked in in the morning, I asked if there were any rooms facing the sun, and they said no. Then a little later they said yes! Asked if there was air conditioning, said no! I contacted Ctrip customer service in the evening, and the hotel said they had rooms with air conditioning! Oh! They said the heating would be on at 7pm, but at 8pm the room was still cold. Then they said it would not be warm until around 10pm! Then at ten o'clock in the evening, the floor was still cold and without any temperature! This hotel is really good! When I raised various questions this morning, the front desk's attitude was perfunctory and there was no follow-up! I would also like to add that all the surrounding hotels provide 24-hour heating, except for Yunlong, which says it only provides heating at 7pm. Ha! (Figure 3) The hotel wrote that when you enter the room you will be immediately enveloped by warmth. Warmth? Where is the warmth?
The restaurant service is better than the room service. That’s why I give a bad review!
Original TextTranslation provided by Google