Guest User
August 18, 2024
Facilities: Checked in at around ten o'clock in the evening. The smoke detector in the corridor alarmed within two minutes. The sound was very rapid and harsh. It scared our family of three and we had to run downstairs from the 5th floor. Later, we called the front desk and asked, saying that someone was smoking in the room. Triggered, the smoke alarm went off for a long time when I was about to fall asleep at 11 o'clock. Then I finally fell asleep. At 12:30, the alarm rang again in the corridor and woke me up. It kept ringing for ten minutes and no one answered it. I couldn't bear it anymore so I called the front desk again. I couldn't fall asleep until half past two. There is obviously a problem with the fire protection facilities of this hotel. After the smoke detector went off, no one found it in time to deal with it, and the trigger point could not be found. Repeated alarms not only seriously affected the rest of the guests, but also had the effect of crying wolf. If there was really a fire, everyone thought it was a false alarm. When we reported the matter face to face to a person in charge at the front desk, he did not apologize for the matter. He explained to us that the alarm kept going off for our own good and refused to compensate us when checking out. We have complained to Ctrip and Ctrip said that we will pay 100% of the check-out fee. After our complaint, the person in charge of the hotel concerned called us to apologize and admitted that there was a problem with the smoke detector facilities in their hotel, saying that the smoke detectors would also go off when someone was having a barbecue downstairs. We will continue to complain to relevant departments about the fire safety hazards of this hotel.
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