Wuhu Le Art Hotel
During my stay at Bole Art Hotel, I have these feelings for three days and two nights as follows.
The location of the hotel is adjacent to the Yangtze River, beside the Wuhu Binjiang Park. It is not far from Yaohan and Xinbai shopping malls. You can walk to Yugeng Mountain and drive to the ancient city of Wuhu in about 10 minutes. It’s very close to the top restaurants in the rankings. This is an excellent location.
But the hotel itself is located in a commercial street, which is not particularly easy to find. When we checked in, we searched for the hotel door with our luggage for a long time, only to find that it was an unobtrusive black cylinder. Of course, the front desk staff on the day of check-in was also serious and responsible. Although they checked in late, they still delivered the afternoon tea that was included in the package to the room.
We booked the hotel's star stream room. The river view of the room itself is invincible, with transparent floor-to-ceiling windows, which can unobstruct the view of the Yangtze River. The design of the room itself is also very good, partial to industrial style, simple and very design. The room is equipped with Xiaodufeng smart home, which can easily control the lights and curtains, which is very convenient.
But compared to the price and hardware conditions of the hotel itself, the hotel’s services still have a lot of room for improvement.
The service staff on the day of check-in was very good. They also carefully noted our breakfast needs and asked us what kind of food we need. There are two types of food, Chinese food and Western food. We thought that when there was no menu, there would be plenty of room to choose from. We didn't expect it, but we were told that there was nothing we wanted to eat. Then why do you still ask us what we want to eat? Just press what we have to provide. This is problem one. Question two, during the breakfast meal, we informed the demand in advance, but during the meal, the service staff lacked service awareness, which instantly lowered the hotel's grade. There were only three tables of guests, but they got the wrong dishes, communicated loudly with the back chef when serving the dishes, and complained with each other, which affected the dining experience of the guests. When we asked if there was coffee at breakfast time, we got the answer that only milk is provided for breakfast, so the service staff will not operate the coffee machine, and can only serve it after the barista goes to work in the afternoon. For two consecutive days of hotel dining, we have been reducing points for the hotel experience. Question three, as mentioned in the previous article, the room has transparent floor-to-ceiling windows, allowing you to enjoy the river view. But the problem also lies here. The Star Stream room we booked is the most expensive room booked in the hotel, but its privacy is the worst. A bathtub is arranged next to the floor-to-ceiling windows, but the bug is that as long as you open the curtains, guests who dine in the hotel lobby or restaurant can have a panoramic view of the room. For the guests, there is no privacy at all. The problems that can be enumerated above are very urgent problems that need to be solved for an art hotel with a price no less than a five-star hotel. The hotel can't survive only by location and design. Service awareness is a very important point. The number of rooms in the hotel is not very large. For this number of guests, being able to feel at home and with butler service is the most critical point for the hotel to grow and develop its brand and reputation.
The above is a sincere suggestion from a guest.
Excellent
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