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5 star

Wuhan Royal Suites & Towers Hotel
4.7/54211 Reviews

Wuhan Royal Suites & Towers Hotel

Yanjiang Avenue /Jianghan Road Wuhan|2.8km from Sibao International Mansion

Latest booking 5 hrs ago

I have to complain, this was a terrible stay. Checked in that night and was upgraded to the executive floor during registration. But a series of bad experiences started after checking in. 1. After taking a bath, I found that the water in the bathtub was blocked. 2. I woke up from the heat at 12 o'clock in the middle of the night. The room was stuffy and hot. This was March in Wuhan, and the temperature outside was very comfortable. I found that the air conditioner panel only blew hot air whether it was turned on for hot air or cold air, and there were no windows to open for ventilation. I called customer service and the technician who came to my door told me that there is no air conditioning in Wuhan during this season. Let him enter the house to experience the sweltering heat. He said that he could feel the heat as soon as he stood at the door. I asked why it couldn't even blow natural cold wind. Anyway, it only had hot air. As a result, the master brought a fan to cool down and ventilate the room. It was incredible that I fell asleep with the fan blowing on that night. 3. The phone can only be used for hands-free dialing, and the handset cannot be used. The hands-free sound is too loud and the volume cannot be adjusted. I went to customer service to report the situation in the middle of the night, but the old man who was already asleep was woken up like this. It was really frustrating! I hope the hotel can continue to improve its facilities and give everyone a wonderful accommodation experience. The cost of a hotel night is quite a lot, so it should at least be worth it.

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Top rated hotels in Wuhan

Searching for hotels near Sibao International Mansion? Compare room rates and reviews to find your ideal stay.
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TOP
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YIbao Ramada Wuhan
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Very satisfied! Drink Starbucks coffee in the hotel lobby. There is also a small waiter who smiles and greets politely throughout the whole process, which feels very good! There is music in the room and you can also connect to the bluetooth of your mobile phone. The TV can cast a screen, and the facilities in all aspects are very good. A beautiful little gift was also given when checking out. It can be said that this hotel makes people feel caring, heart-warming, and comfortable to live in!

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