Resort Hotels in Wuhan

First off, I want to say that the housekeeping depar**ent was wonderful. They were not only great cleaners but they were also very thoughtful about checking when we would be out of the room during the day if they happened to show up when we were there. A few other things that were great about the hotel: the spectacular location (it's near so many great restaurants in a very walkable area), the big empty swimming pool with a view of the city, the generosity with face masks, and all staff seemed well trained in hospitality... So it breaks my heart that our arrival at the hotel so completely marred our stay. When my kids and I walked into the hotel one of the staff--I'm afraid I didn't catch her name in my shock, but I believe she was the manager on duty--grabbed a handful of gloves and handed them to us as we were still struggling to pull out all the green codes required of us (we were told to show two codes initially and then later would go through many more codes in a quest to see which would be accepted). She started the conversation by asking if we were leaving and when we said we were checking in, she asked to see the tracing app and immediately declared all the places we had been to as dangerous (the app was green and there were no asterisks at that point, I would later gain an asterisk thanks to being in Wuhan). They were not. We had travelled carefully, tracking the news of outbreaks and did our best to avoid all dangerous locations and crowds. We explained this to her and walked her through every place on our trip that we had been, but she refused to accept any of this. She kept insisting everywhere we had been was dangerous. It didn't matter to her how many green codes we had. We were foreigners that had come to Wuhan from a city in Jiangsu, taking a route that travelled near provinces where there were COVID-19 cases, and that meant we were dangerous. I want to be sympathetic. People in Wuhan had a much worse 2020 than anyone else in China. I can only imagine how terrifying it must be to have another significant outbreak a year later (we further had the bad luck of arriving in Wuhan on the same day as new cases). The hotel staff gave us a free fruit plate and they gave my daughter a stuffed animal, which she adored. But I was also travelling alone with two kids who were so traumatized by the experience (they were worried that we would be taken to a hospital or quarantine center and separated for who-knows-how-long) that they initially refused to eat dinner and still talk about the experience a week later (it didn't help that they noticed a Chinese guest arrive and check in without a face mask while we were still being interrogated with gloves and masks on and waited for a doctor to come and clear us). When the kids finally did decide they would eat, so long as we didn't leave the hotel, we discovered there was no longer ocean fish or seafood on the menu because of the virus which was interesting because we would find plenty of places outside the hotel that still offered salmon. Later when we tried to go to the Thai restaurant in the ball, we were told it was not open to us because of COVID-19 restrictions even though two lovely ladies who looked shocked to see us in the elevator were welcomed in. I assume there was some small private engagement or meeting that wasn't open to the public as there was no information anywhere that said the hotel restaurant was closed to the public. So I am divided on my feelings on this hotel. I want to believe it is a well run hotel and we were just unlucky to arrive on the wrong day. I can't really see myself staying here again if I return to Wuhan. My kids and I didn't really feel welcome here.

They take a 600yuan fee when you get there (just so you know. It is not advertised anywhere). Staff is very friendly and nice and everything is clean. There are two “Lady Floors” in the hotel. Breakfast is correct, if you are looking for nice toasts, it is not the place. The rest is ok. The location is really nice, it is a short walk to the river and then you walk around the park. Actually, it may be the best part of this hotel! It was a nice stay, but I wouldn’t repeat, the “vibe” of is not my style.

The hotel room boasts fabulous views that can captivate any guest. However, the charm is dampened by dated furniture and decor. While the scenic backdrop provides solace, modernizing the interior would enhance the overall experience and make it truly unforgettable.

This is a little bit harsh in the hotel, but had paid extra for the executive sweet, only to be told after I checked in that all the facilities were closed. I don't live very far from this hotel, but was hoping to enjoy the spa and the executive lounge after a football tournament close by. All the facilities, spa, swimming pool, gym, sauna were all closed. Even the executive lounge was off limits. This was not mentioned when booking and I was unable to get any refund. It's a lovely hotel, but they really struggle to clarify if anything is actually operational post covid.

While the hotel itself was fine (bit run down and in need of maintenance) and the staff was friendly and helpful, it was frustrating that every single activity for kids (except the soft play area) was extra charge. Also, both outdoor pools were empty and this was not mentioned anywhere before booking. This was disappointing as the kids looked forward to swimming. At least the indoor pool was open. The screen golf area was also changed to a kids arcade area, so no golf. Breakfast buffet was good and the executive lounge access is highly recommended.

The MD of Fairmont and his team have the best and friendliest reputation of all the hotels I know of in Wuhan. My family and I rarely do staycations but never hesitate when it comes to the Fairmont, Wuhan. Once you enter the hotel's ornate lobby, you are transported into a world of luxury and hospitality second to none. We truly enjoyed every moment of our stay and my son even learnt to swim in the outstanding pool! The gym, steam room and sauna are an excellent way to prepare for a wonderful evening meal! Overall, an oasis of peace in the heart lol of the big city. - MORRIS FAMILY

The location really is the hotel’s best feature. It is situated right by the river, and the there is a nice street market no more than 100 meters away. The lively Jianghan street is also somewhat close. The rooms are clean and staff is pleasant as well. They did call me several times after I checked out asking for a five-star review, which I do not appreciate. Otherwise no complaints!

Located at the front of the Wuhan expo center are the intercontinental and Holiday Inn hotels. A good location for a river view and relaxing weekend. I chose the intercontinental, as our experiences at the Shanghai Wonderland and Chongqing Raffles intercontinental had been fantastic. So I booked this for our anniversary with high expectations. The hotel is grand and the rooms are lovely. The lobby cafe where breakfast is served is huge with a venetian style interior and roof. The hotel restaurant serves Cantonese style food and is worth a visit. A few photos attached. The service at the restaurant was sub par, and the bill was wrong, which we got the pleasure of finding out when the restaurant began to ring our room repeatedly around 10pm to ask me to go back and pay 30Yuan extra. Which wasn't a problem, but after 4/5 calls late at night to be told I'd walked out without paying down the phone was disappointing when I paid the bill I had been presented with. On our a trip we were quite disappointed to find out on arrival that the swimming area was completely closed, as this would have been useful information before booking. Our trip to Wuhan was great, but the service at this intercontinental didn't live up to their colleagues and previous experiences.

This time I stayed at Tingtao No. 2, which is relatively close to the Ximen. It is a short walk to the Hubei Museum and Hubei Art Museum. This hotel is located in the East Lake Scenic Area, right on the edge of the East Lake. The scenery is very good and the environment is very quiet. It takes about 10 minutes to walk from Tingtao No. 2 to Meilin No. 1, the former residence of the chairman, about 1 kilometer away. There are battery cars that can pick you up from each door to each hotel building. It's just that the dinner in the hotel is really not that good, the price is expensive and the taste is very bad. Among them, we ordered the roasted tofu, which is basically the same as the canteen's big pot. After cutting it and turning it around in the pot, the tofu was cold in the middle. After we raised objections, we took it off and burned it again and it was still the same when it was served. In the end, we almost didn't eat. Picture 6 shows the leftovers after the meal. A man in a basket and a uniform who looked like the foreman came over and saw the situation. He apologized in a good manner and said that he would send a piece of fruit to our room tomorrow ( I didn’t see it until check-out), except for the restaurant, other services are indeed very good.

We were very grateful to the staff allowing us to adjust our booking by one day when weather prevented us from making it on the day we booked. The indoor pool is lovely and warm and the kids really enjoyed it. Room was incredible, with views of the lake and so much space. We booked a family suite and it’s basically 2 huge rooms so we had more than enough room for our family, wish we could have stayed longer. Food options were limited and Breakfast was unfortunately not the best, but I’m sure this will improve as more guests are now able to travel here. I highly recommend this hotel and I would like to come back here in the future to explore. It seems a very child friendly hotel with lots for kids to do.