Vienna International Hotel

Bad review! Bad review! Bad review! This time's hotel accommodation experience was so bad that it left me speechless. I have been a Ctrip user for 15 years. Every year when I travel, I will choose our Ctrip platform because of trust and the good experience in the past. I really want to complain to Ctrip! We must protect our rights! It's so infuriating! First of all, let me talk about the reception and the front desk. Vienna is also a chain, but the attitude of the front desk receptionist is casual and unprofessional. The service attitude is cold and the words and attitude make people feel very uncomfortable and impatient. Second, the room and bedding, the hotel room is not consistent with the Ctrip homepage display, the sleep is uncomfortable, I also understand that it is normal for the homepage display to be different from the actual situation, but the actual situation is that the room is not comfortable to stay in. It's not comfortable. After a day of hard work, I can't rest well in the hotel. I will not choose such a place again. Finally, the issue I want to complain about the most is the breakfast issue. When we checked into the room, we lost our breakfast ticket. We went to the hotel staff to see how to solve the problem. When they handled the problem, I felt that the hotel didn't think we had lost it. , but deliberately wanted another one. I was really angry and speechless. In the end, the solution we gave was to pay for it! As a Ctrip 4-diamond hotel, it is totally unworthy of its reputation. I cannot see the management level of the hotel. The ability to solve problems for guests is extremely poor. The attitude of the staff is bad. I don't know who would choose to stay in such a hotel. From check-in to check-out, there was no satisfaction at all. The hotel is a place that people think is worthwhile. In the final analysis, what makes people feel most angry is the attitude of the hotel. I think I am a very tolerant person, but the attitude of this hotel does not say that customers are God, which makes me feel that it is not my consumption, but We had to beg the hotel to let us stay. This is not at the level of a Ctrip 4-diamond hotel chain. We also didn't have such an experience at other Vienna hotels. This is a complete discredit to the hotel and the platform!

早餐不錯，主食類的品種比較多，這個就是酒店的熱乾麪不用出去就能吃到武漢的特產，房間衞生也很乾凈，現在空氣冷天氣冷，然後空調效果也還不錯，應該是統一控制的，酒店生意很好

酒店非常好，安靜舒適，停車非常方便還不限時間免費停車房間非常大裝修很高端，房間裏面語音智能設備，服務很好，早餐品種豐富多樣，前台員工熱情積極為我提供一切力所能及幫助非常感謝，寶藏酒店下次還會來

酒店停車非常方便，有很大停車場並且不限時免費停車，酒店裝修很豪華，房間非常安靜舒適，前台服務真的超級好，辦理入住主動詢問我對房間有什麼要求，甚至給我免費升級房間，真的很貼心，辦入住退房都很快速不用等待，早餐也很好吃，非常棒的酒店值得推薦。

酒店高端大氣上檔次，房間裝修很豪華，房間所以電器都是語音智能化控制，房間住的很舒服，這家店其實最讓我驚喜的是服務，雖然是遇到點小問題，但是工作人員一直道歉並幫忙解決，真的是客户至上啊，特別是前台辦入住退房都很快速便捷，服務真的超級好，總之這家酒店是一個物美價廉的寶藏酒店，以後來武漢出差必選維也納酒店♥