Anonymous User
July 21, 2024
This is the most disappointing time after staying in Vienna so many times! ! ! ! !
Service: Maybe the hotel often holds activities, there are many people, and the reception at the front desk is terrible! When checking in, the two of us were talking the whole time. I originally booked a deluxe room and was able to upgrade it for free because I was a Ctrip member. I kept saying that I could upgrade to a room type, but now there was no room for me to upgrade, so they kept silent and went elsewhere. Vienna means that if you just say a word, it will be handled seriously.
Environment: After the upgrade, we will arrange it next to a fan. It is super noisy at night. I really want to roll my eyes.
Facilities: The air-conditioning effect is extremely poor. I came to watch a concert, so I checked in according to the hourly reservation time that afternoon. As a result, I couldn't bear the heat and went out to sit in the lobby. I don't know what happened, but the room temperature can reach 29 degrees. ! ! !
Original TextTranslation provided by Google