Grand Mercure Wuhan Hanyang

1. Excellent location** - **Convenient transportation**: Close to subway stations (such as Line 3/Line 6), convenient to Hankou business district, Wuhan Station or Tianhe Airport. Some room types can directly reach Wuhan International Expo Center, suitable for business guests. - **Surrounding facilities**: Close to shopping malls (such as Wanda Plaza) and dining areas, it can meet your late-night snack and shopping needs. ### **2. Excellent hardware facilities** - **Room Comfort**: The guest rooms are modern in design and feature comfortable bedding. Some rooms are equipped with floor-to-ceiling windows overlooking the Han River or the city, and have good sound insulation. - **Full range of facilities**: The gym and meeting rooms are well-equipped, and some guests mentioned that the executive lounge has good service. ### **3. Meticulous and considerate service** - **Fast front desk response**: Check-in/check-out efficiency was mentioned many times, especially the protection of members' rights (such as Le Club AccorHotels). - **Detailed service**: Actively provide children's supplies, late check-out and other flexible needs, and there may be small surprises on birthdays or anniversaries (such as room decoration). ### **4. Good dining experience** - **Rich breakfast**: There are various choices of Chinese and Western buffets, and local specialties (such as hot dry noodles and bean curd) are well received. - **Restaurant environment**: The dinner offerings are stable, and some guests recommend the Chinese restaurant in the hotel.

This is a newly opened hotel, and its environment and facilities are considered the best around. However, the curtains in the king-size room we stayed in this time did not open and close automatically, while the curtains in the last room we stayed in all opened and closed automatically. When I ordered takeout at the hotel before, sometimes it was delivered by a robot, and sometimes I had to go down and get it myself. This time, because of something urgent, I went out at noon, bought something in advance and sent it to the hotel, thinking of coming back to the front desk to pick it up to save time. I wanted to leave the takeaway at the front desk, but the hotel said no. If I wasn't there, I wouldn't be able to pick it up even if the robot delivered it to the room door. The restaurant only had toothpicks but no dental floss. Many small details of service are really not good and need to be improved

Among the many hotel experiences, the front desk service is undoubtedly the most impressive to me. As soon as you enter the hotel lobby, you will be greeted by the spacious, bright space and warm atmosphere. The front desk staff are like the hotel's ambassadors. They are neatly dressed, energetic, and have sincere smiles on their faces. The check-in process was incredibly fast, the staff was very skilled and explained every step clearly to me without any delay. Moreover, they would proactively ask about my needs, whether I wanted a quieter room or a room with a better view. Their meticulous care made me feel warm inside. While I was waiting, the concierge at the front desk came over to ask if I needed help with my luggage and thoughtfully handed me a cup of fragrant welcome tea. At that moment, the fatigue from the journey seemed to dissipate a lot. When I was interested in the surrounding tourist attractions and food, the front desk staff turned into little travel experts, took out a map and marked out in detail all the places worth visiting for me. They also gave me a lot of practical suggestions, such as which restaurant has the most authentic specialties and the best time to visit each attraction. Checking out was also efficient and convenient. The staff quickly checked the room and asked me about my accommodation experience after completing the formalities. They also welcomed me to come back next time. The entire front desk service was full of enthusiasm, professionalism and thoughtfulness from beginning to end, making me feel at home. If I have the opportunity to come to this city again, I will definitely choose this hotel again without hesitation, because the excellent front desk service here has become the biggest motivation for me to visit again.

This hotel is amazing! I was impressed by the hotel's front desk service. As soon as we entered the door, the staff greeted us warmly with a smile and a friendly attitude. The check-in procedure was efficient and quick, and the staff introduced the hotel facilities and services in detail and were considerate and thoughtful. The lounge area is clean and comfortable, and free drinks are provided. The entire lobby is elegant and beautifully decorated. Check-out was also very smooth. The staff checked quickly and politely asked about my stay experience. Here, you can always feel their respect and care for the guests, and every detail is handled very well. This kind of hotel lobby service gave me an excellent experience on this trip and I have to give it a thumbs up.

The environment is good, the room facilities are relatively new, and the service is also good.

漢口站過來不算遠，比較方便。 前台辦理入住業務熟練，升級了房間挺寬敞。 歡樂時光的客房送餐太走心了，儀式感滿滿，很有點吃法國大餐的感覺（雖然是中餐）。 自助餐看了一下，海鮮品種比較豐富，不錯。 早餐沒有來得及體驗，下次再去體驗。