Guest User
June 9, 2024
This is totally off the mark. This is the first time I have encountered this situation while staying in a hotel. When I returned to the room, I found mosquitoes. I called the front desk (the landline phone was still broken) and asked for a replacement electric mosquito coil (the electric mosquito coil was found to be broken the night before). After a while, a man opened my door with his room card. I just rushed in. Fortunately, I have the habit of hanging anti-theft chains. He pushed a few times, but the door didn't open. I yelled, "What are you doing?" Then he said to the waiter, "the guy who delivers electric mosquito coils." I closed the door and asked him for it. When a guest delivers something, do they just open the guest's room and break in? ! I called the customer service downstairs to complain. The customer service said that the colleague who came up originally wanted to give me the electric mosquito coil in the next room, but he probably swiped the wrong room. Shouldn't you be manning the night shift with a mix of men and women? You sent a man to deliver things to the female guest's room. He also gave you a key card, swiped it and broke in. You still think you are very reasonable. Management, training, service It’s such a mess, I don’t know if something more terrifying will happen! Finally, the electric mosquito coils delivered the second time were also broken, the windows were also broken, and the toilet smelled like cigarette smoke! Because my family was hospitalized, I booked the most expensive twin room with city view on the first day, but this happened within two days!
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