LuoJia Hills Hotel

LuoJia Hills Hotel Reviews

LuoJia Hills Hotel

No.19 Donghu South Road, Wuchang District, Wuhan, Hubei, ChinaView Hotel Details
LuoJia Hills Hotel
LuoJia Hills HotelLuoJia Hills HotelLuoJia Hills Hotel
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LuoJia Hills Hotel Guest Reviews

4.6/5
Very Good
383 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(383)
Positive reviews(370)
Reviews with photos/video(123)
Classy environment(85)
Quiet & comfortable(49)
Convenient parking(26)
Friendly front desk staff(22)
Secluded lake view(15)
Delicious breakfast(13)
Tasty restaurant(5)
Luxurious(2)
Negative reviews(13)
Wanlinyi
Cozy 2-bed Room
Stayed in Aug 2024
Family
9 review
5.0/5
Outstanding
Posted on Sep 3, 2024
设施:10 卫生:10 环境:10 服务:10
Guest User
Standard Queen Room
Stayed in Sep 2024
Travel with friends
2 review
4.5/5
Great
Posted on Sep 25, 2024
Clean and nice environment, but a bit inconvenient in going around
Response from Property: Dear guests, thank you very much for your affirmation and support, it is very convenient to go to the next East Lake Greenway or Lingbo Gate walk, if it is a business travel advice to take a taxi! Thank you for staying in Wuhan Luojiashan Hotel. Welcome to visit next time. Have a pleasant trip!
Anonymous User
Cozy 2-bed Room
Stayed in Sep 2024
Family
16 review
2.0/5
Posted on Sep 8, 2024
The hotel is located not far from the East Lake, but you can't see the lake. The surrounding area is shabby, worse than the urban-rural fringe area! Let’s talk about facilities. Five-star hotel is just a name, but the actual configuration of a fast hotel! Let’s talk about service. I booked a room through Ctrip and was assigned to the lowest floor. All I could see were the surrounding residential buildings, which were also dilapidated! By the way, there is also terrible traffic, which is a mess and lonely. There is no traffic around, and it is inconvenient to go anywhere. You can only take a taxi! Hey, it’s a terrible experience, please don’t order it now! Too bad! No matter what you want, make money first!
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Response from Property: Dear guests, hello! I'm really sorry for bringing you a bad stay experience. The comfortable twin room you booked is located in the direction of the community and is quieter. You can't see the lake. The suffix of our Ctrip room type name is written. If you need it, please ask us to stay on a high floor. It will be arranged. If you need to see the lake, you can book our lake view room type. From your screenshot, I see that you are traveling at 18:52 in the evening, and it is also a weekend. Traffic jams will occur on most roads at this time! Thank you for staying at Wuhan Luojiashan Hotel and wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Jul 2024
Business travelers
1 review
4.5/5
Great
Posted on Aug 1, 2024
The room is large and very close to Wuhan University. The overall facilities are very new and the breakfast is good. It is suitable for business trips or tourism.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Luojiashan Hotel and sharing your experience with us. I am very pleased that the hotel front desk provided you with attentive service. Luojiashan Hotel is located at No. 19 Wudong Hunan Road, Wuchang. There is Guangbutun Metro Line 2 within 2 kilometers of the hotel. There are many large supermarkets and hotels within 2 kilometers of the hotel. It only takes about 25 minutes to reach Wuchang Railway Station and reach Wuhan. The high-speed rail station only takes about 30 minutes. The hotel is located at the southern foot of Luojia Mountain with beautiful natural scenery, close to Wuhan University. It is adjacent to the East Lake Scenic Area and only 800 meters away from the East Lake Greenway. The natural environment is unique and the environment inside the hospital is fresh and elegant. Juluojia Mountain can be seen in the distance, and you can stroll along the East Lake to enjoy it. It is a good choice for business travelers and sightseeing trips! Thank you again for your affirmation of our hotel. We look forward to your visit again and wish you a pleasant journey!
Anonymous User
Cozy 2-bed Room
Stayed in Jul 2024
Business travelers
80 review
1.0/5
Posted on Jul 22, 2024
Except for the hotel lobby, the elevator corridors are very hot; The hotel does not have laundry facilities or facilities such as a gym; In addition to the good location, the price/performance ratio is not high. I was bitten a lot when I was resting at night. Very poor check-in experience, I will not choose to stay here again in the future.
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Response from Property: Dear guest, hello, we are very sorry for bringing you an unpleasant stay experience! We are sincerely sorry. Regarding the feedback on hotel facilities and equipment, we actively report it to the leadership to take specific rectification measures. We hope that you can give us a chance to make up for it and give us the opportunity to provide you with better service and experience. If you have any other needs or questions, we are always here to help. Thank you again for your feedback and support. I wish you a happy journey!
Guest User
Cozy 2-bed Room
Stayed in Jul 2024
Family
2 review
4.1/5
Very Good
Posted on Jul 21, 2024
The location is superior, the transportation is convenient, the location is very prosperous, and it is convenient to travel. There is a parking space at the door, which is very convenient. There is also surveillance at the door, which is very reassuring. The hall is simple, atmospheric, well-organized, and has light music, which is very nice. The front desk is beautiful and generous, the service is enthusiastic, proactive, efficient, thoughtful and professional. The room is quiet, comfortable, very clean, the mattress is comfortable, the water comes out quickly, the water temperature is good and the bath is comfortable. The room is neat and tidy, the guest room aunt is kind, the service is good, quick and thoughtful. Very good, highly recommended!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Luojiashan Hotel and sharing your experience with us. I am very pleased that the hotel front desk provided you with attentive service. Thank you very much for your recognition of the hotel. Please help me give Xiaojia a five-star rating. Luojia Mountain Hotel is located at No. 19 Hunan Road, Wudong, Wuchang. The hotel is located at the southern foot of Luojia Mountain with beautiful natural scenery, close to Wuhan University. It is adjacent to the East Lake Scenic Area and only 800 meters away from the East Lake Greenway. The natural environment is unique and the environment inside the hospital is fresh and elegant. Juluojia Mountain can be seen in the distance, and you can stroll along the East Lake to enjoy it. It is a good choice for business travelers and sightseeing trips! Thank you again for your affirmation of our hotel. We look forward to your visit again and wish you a pleasant journey.
Guest User
Cozy 2-bed Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on May 2, 2024
Hygiene: clean, excellent hygiene, very good Environment: quiet, arrived at night, around 1:00, very quiet Service: very good, not many people at night, so quiet Facilities: brand new, very quiet and good overall
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Response from Property: Dear guests, hello! Thank you for your love and recognition of Luojiashan Hotel. Luojiashan Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Luojiashan Hotel looks forward to your visit again!
Dajiangtangsoup
Cozy 2-bed Room
Stayed in Mar 2024
Business travelers
21 review
4.7/5
Amazing
Posted on Mar 30, 2024
This is a five-diamond hotel on Ctrip. This time, I feel that this is a hotel that can still do better. It's a hotel in an alley near the school. The alley looks quite open when you go in, and it's very quiet at night, which is a plus. The check-in at the hotel front desk is a bit chaotic. You need to queue up for check-in and check-out. There are four counters but only one is open for check-in. Moreover, when checking out at noon the next day, the hotel may be holding an event, so the room allocation is a bit chaotic, and many people are waiting in the lobby. In terms of hygiene, the ventilation effect of the hotel is okay, and the bedding in the room is relatively new, but there are still a lot of nail clippings on the carpet. I was a little frustrated and asked the front desk to vacuum the floor again. Later, I found hair on the bedside table and black glue on the shower head. I didn't ask the front desk for these. After a long journey, I silently used the plastic wrap I brought to wrap the remote control and other things, and then replaced the shower head with a replacement shower head I brought, and changed the water pipes. I brought my own blanket for the bedding. I still hope that the hygiene can be more meticulous in the future.
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6/10
Response from Property: Dear guest, thank you for your visit. Thank you for meeting you at Wuhan Luojiashan Hotel, thank you for your recognition, thank you for your feedback. At the same time, we are also working hard to do better. I believe Xiaojia will do better in the future, and sincerely look forward to your visit again! I hope that staying again will bring you different surprises and touches.
Anonymous User
East Lake View Kingsize Room
Stayed in Apr 2024
Couples
4 review
4.5/5
Great
Posted on Apr 6, 2024
Facing East Lake, the view is OK, but the house is being demolished near the hotel, and there are many ruins, which affects the view. Not close to the commercial street and the road, in a secluded yard, it is very quiet at night, but in the morning there are children playing in the corridor early, and I can hear them clearly. The sound insulation of the door is average. The hotel facilities are all necessary, but there is no icing on the cake. Compared with the same price, for example, a certain flower, it feels a little worse. By the way, I want to complain about the hair dryer. The low-end feels like a hurricane!
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Response from Property: Dear guest, hello! Thank you very much for your full score review. Your support and encouragement are the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. Wuhan Luojiashan Hotel will always stand in this city, waiting for your arrival! See you there! I wish you a happy day!
Anonymous User
Standard Queen Room
Stayed in Mar 2024
Couples
54 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The ground parking lot is large, and there is a gas station at the intersection, which is convenient for self-driving. Guting Coffee Garden is quiet and peaceful, and you can see the lake view from the upper floors. However, the lakeside is under repair recently, and it is all fenced off. It should be restored in a few months.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your full score review. Your support and encouragement are the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. Wuhan Luojiashan Hotel will always stand in this city, waiting for your arrival! See you there! I wish you a happy day!
Anonymous User
Cozy 2-bed Room
Stayed in Mar 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Apr 1, 2024
The location of the hotel is very good, the facilities are complete and clean, and it is very comfortable. There is a cafe downstairs, and the birds are singing and the flowers are fragrant. I will come back next time!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your full score review. Your support and encouragement are the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. Wuhan Luojiashan Hotel will always stand in this city, waiting for your arrival! See you there! I wish you a happy day!
Guest User
East Lake View Kingsize Room
Stayed in Mar 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on Apr 1, 2024
The hotel's large courtyard is beautiful, especially the beautiful ancient pavilion. The hotel's restaurant has good service, delicious food and elegant environment.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your full score review. Your support and encouragement are the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. Wuhan Luojiashan Hotel will always stand in this city, waiting for your arrival! See you there! I wish you a happy day!
Guest User
Cozy 2-bed Room
Stayed in Sep 2024
Travel with friends
6 review
1.5/5
Posted on Sep 24, 2024
1. There is a smell when the water comes out of the bath faucet, which is a bit like the smell of pipes that have not been cleaned for many years. 2. There will be a stuffy smell when entering the room, as if no one has lived there all year round. 3. This is the point I want to complain about the most, it’s very funny. Me: Do you have a beer bottle opener? (Asked around midnight in the evening) Front desk: The cafeteria is closed, so we don’t have it now. Me: Huh? This only has a front desk in the cafeteria. Isn’t there a cup here? Front desk: No, this is only available in the canteen, and we have no other customers with such needs (this sentence is shocking)
Original TextTranslated by Google
Response from Property: Dear guest, hello, I am very sorry to bring you an unpleasant accommodation experience. We will actively investigate the room facility issues. The hotel will be newly renovated and opened in September 2023, and many guests have stayed here this year. The hotel is mostly for business guests, so we are indeed not fully prepared for the delivery of bottle openers. We will actively make corrections based on the attitude of correcting the problem if it is available and encouraging others to do so. It was indeed the closing time of the restaurant around 12 o'clock that night. The front desk intern also kept apologizing to you that night. You asked if any other customers had such needs. At that time, his reply was: I am a new intern. I don't know if there have been any before. The guest has this demand and has always apologized to you. He did not mean to offend you. After this incident, we have a deep understanding of our own shortcomings, and will use this incident as a case study to improve the adaptability of the front desk staff. Thank you for staying at Luojiashan Hotel, and wish you a happy journey!
loveamor
East Lake View Kingsize Room
Stayed in Mar 2024
Travel with friends
24 review
4.7/5
Amazing
Posted on Mar 24, 2024
The room is clean and hygienic. The lake view room faces East Lake directly. The only drawback is that the sound insulation is average. The sound of doors opening and closing in the neighboring rooms and talking in the corridor can be heard clearly in the room.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to provide us with feedback. We are deeply sorry that you were not satisfied during your stay at the hotel. We have always been committed to providing guests with quality services and facilities. We are deeply sorry for your dissatisfaction. Please keep us informed of your specific experience and feelings so that we can make better improvements. Thank you again for your feedback and look forward to seeing you again
Guest User
Cozy 2-bed Room
Stayed in Mar 2024
Couples
11 review
4.5/5
Great
Posted on Mar 24, 2024
Beautiful environment, good service attitude, good hygiene. There are many parking spaces in the parking lot, and parking is also convenient. The environment at night is beautiful and quiet. Accompanied by the night, enjoy the coffee, and there are beautiful cherry blossoms blooming.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to provide us with feedback. We are deeply sorry that you were not satisfied during your stay at the hotel. We have always been committed to providing guests with quality services and facilities. We are deeply sorry for your dissatisfaction. Please keep us informed of your specific experience and feelings so that we can make better improvements. Thank you again for your feedback and look forward to seeing you again