Guest User
May 10, 2024
I booked rooms 5, 7, 8 and 9 in advance as shown in Figure 1. I also added the housekeeper on WeChat in advance for easy communication. The three rooms were not in the same building and the housekeeper did not inform me in advance. When I checked in, he told me that one king-size room was in Building B next door, and the other two were in Building A. Since we were traveling with our family and did not want to live separately (for safety reasons), I asked the front desk if we could be arranged in the same building. The staff said that there was a family room available, but the price was cheaper than the king-size room. I asked if the price difference could be refunded? The answer is no (the reason we don’t go to Building B is not because they don’t have houses). Then we accept to pay a high price and live in a low-priced house. When I returned to the room after dinner in the evening, there was a strong smell of sewer. I contacted the housekeeper and got the following reply: There were no pillowcases on the pillows in the room. On the next day, May 8th, we went out for an afternoon outing and when we returned to the room and opened the door, the cleaning lady came to put on pillowcases, so she experienced the strong smell for once. She went to get the powder to unclog the drain, and I would like to ask if it will be effective? Later I went to the front desk to communicate and asked if they could change our room. The answer was that it was being processed and the auntie was working on it, so they couldn't change our room. Well, we have three rooms and we coordinated them ourselves. The one with the mahjong table is for two gentlemen. We thought that the gentlemen would bear with it and live in this smelly room. But when we went to the competition room, there were also various problems. The most unbearable thing was that even the toilet lid was not matched. I would twist when I sat on it. The photos we took all showed that the toilet lid did not match. The most hateful thing was that they wanted me to give a good review by refunding the price difference of my previous room if I gave a good review. I really can't do it. It's not that the price difference cannot be compensated, but that you can refund us once you have achieved your goal. We booked a mahjong table for evening entertainment, but the mahjong tiles were not placed correctly, and the door of the room was broken. In short, there were many problems, and the experience was very bad. Please be careful! ! !
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