The Westin Wuhan Hanyang Reviews

Great hotel and service. Breakfast is delicious

Great service and location

Thank you Amy at the front desk for arranging the room very well and sending fruits to the children. The hotel is very new and great, the room is very clean and tidy, and the service is responsive. I will come again.

First of all, the water from the shower in the bathroom will overflow, half of the bathroom is full, and with their slippers, it will be so slippery that it will cost you 3,000 yuan. Secondly, it is still not possible to avoid going into the bathroom, the ceiling will drip, and setting up a corridor version will cost you 4,000 yuan. Finally, the attitude of handling is extremely arrogant and unreasonable: I checked the bathroom, there is no problem. Am I framing you for no reason? Please ask someone with eyes to take a look. The ceiling is leaking and peeling 7-8 layers. A hotel with a little maintenance will not let such a leak kill guests. This is the first time that Ctrip has given a bad review in more than ten years. This kind of hotel that thinks it is super awesome and does not treat customers as human beings, please leave.

It was a perfect trip. The hotel facilities, services and breakfast environment were all great. Jennie was especially warm and thoughtful, and tried her best to meet the needs of customers. It is very convenient to take a taxi from the hotel to the railway station and other attractions. The surrounding environment is mature, and there are famous snack streets. Next to the Moore City, there is food, drink and fun. In short, I am very satisfied. Next time I go to Wuhan, I will still choose Hanyang Westin 👍👍

Stayed for three nights in a row. Overall, it was very good. The breakfast was rich and the beef noodles were especially delicious. The kids had a bowl every day. But the representative hot dry noodles and bean curd were very average. The service attitude was good. The lounge was not on the upper floors, but on the second floor. The evening snacks were not very rich, and there was no sugar-free soda. The check-in was very quiet, and I hardly met other guests on the same floor. The only drawback is that it is far from various attractions and it takes a long time to take a taxi. But I prefer to stay in the new hotel and will consider staying next time I go to Wuhan.

I saw someone else's comment saying that the toilet in the room really smelled, and it really smelled after I checked in. The hotel's service attitude was very cold. There was no service staff to help with the luggage when I checked in. When I checked in at the front desk, a customer complained next to him and was very angry that the hotel service staff had a bad attitude towards him. When I was having breakfast at the hotel, there were also elderly people arguing with the waiter. It seemed to be about the service attitude. The hotel's breakfast hot food area helped to cook rice noodles. The big sister of the hot dry noodles was like a roadside stall sister. She had no service awareness at all. She asked customers what they wanted to eat, and her attitude was very bad. She also pointed at others and said, "Hey, what are you eating?" It's okay to have no polite language, but the attitude is also bad, and then she pointed at others and said, "It feels very bad." There is also a taller service staff in the hotel lobby. The child returned the umbrella to him and said thank you uncle. He didn't say a word, and his face was super cold. When I asked him a question, he was still yawning while answering. Every time he passed by the lobby, he wouldn't say hello or anything. It feels completely inconsistent with the hotel star rating. It feels like the service staff of the entire hotel have not received formal training. A disappointing stay experience.

A chain hotel, located in Hanyang, a newly opened hotel, with complete hotel facilities, large rooms, free upgrade to the 16th floor, superb buffet breakfast, exquisite Western pastries, a wide variety of smoked salmon, cold duck, special Chinese dim sum, etc., a perfect holiday experience. The underground of Moore City at the door is Wangjiawan Metro Hub Station, which can reach various attractions in the three towns of Wuhan. It can fully meet the needs of eating, sovereignty, travel, travel, and shopping.

I booked a room for my friend this time. It feels good. The lobby is very grand. There is a faint fragrance that smells very comfortable. I had breakfast with my friend. It was very rich, especially the bread area, which I like. I visited the Chinese restaurant. Business reception is still good. There are private rooms for privacy. The bed in the room is very comfortable. I recommend it. Finally, I want to talk about the swimming pool. It is very clean, not crowded, and the fitness equipment is very new. The first choice for travel.

The check-in experience was particularly good. The lady at the front desk was very enthusiastic and liked the style and atmosphere of the hotel very much. This time I came to Wuhan for tourism and came to Westin through recommendation. The executive lounge is very good and I like it very much. I will choose here again when I come to Wuhan in the future!

I rarely comment on this hotel. I can’t stand this hotel. The body lotion in the hotel was actually used by the previous guest. The paste on the outside of the bottle was dried up and smeared on the white. I don’t know if it’s lotion or something else. It’s disgusting. I called the account manager to apologize and said that a fruit plate would be sent the next day to express my apology and that I could use the executive lounge. It was too late and I didn’t want to pursue it anymore. As a result, there was no fruit plate in the room the next day. After using the executive lounge, I immediately received a call back to the room saying that it couldn’t be used the next day. Do you think that the guests are short of a fruit plate and a meal? The hygiene is so poor and there is no sincerity in the apology! They charge the money of a five-star hotel, but the hygiene and service are not as good as those of a fast hotel. They don’t care about smoking in the elevator and don’t refill the coffee and tea the next day. If you can’t afford a five-star hotel, don’t open one! This unpresentable way of handling things is really embarrassing! The account manager is a man with a flat head and black-rimmed glasses. I don’t remember his name. People with this level can also be account managers of Marriott hotels. I’m dying of laughter😂 Everyone, please avoid this hotel

The bed is very new and very comfortable. The bathtub is also very big. There is also lavender essential oil before going to bed. It is also very close to the subway. We took the drip from the Yellow Crane Tower and it is not far away. It is the most cost-effective hotel I have ever stayed in. Ting

The service is very good, room upgrade service is provided, and the doorman can help carry luggage into the elevator. The room equipment is relatively new, the bed is very comfortable, and the surrounding is very quiet. Behind the hotel is Wuhan Moore City, which has chain merchants such as Wal-Mart, Holiland, and Starbucks. There is a food street in B1 of the mall. There are several convenience stores around the hotel, making life very convenient. The hygiene aspect is passable, but you can't dwell on the details.

I looked at a lot of hotels on Ctrip.com and finally chose the Westin Hotel, a hotel owned by Marriott. Both the lobby environment and the guest room environment are very good! Whether it is the front desk staff, the bellman or the aunt who cleans the rooms, they are all very polite. The hotel's hardware cannot be said! Will stay again next time.