Zhencheng Hotel (Wuhan Hankou Railway Station Fanhai CBD Branch)

Zhencheng Hotel (Wuhan Hankou Railway Station Fanhai CBD Branch) Reviews

Zhencheng Hotel (Wuhan Hankou Railway Station Fanhai CBD Branch)

Back Xiang No.19 Hebei Road, Jianghan District, Wuhan, Hubei, ChinaView Hotel Details
Zhencheng Hotel (Wuhan Hankou Railway Station Fanhai CBD Branch)
Zhencheng Hotel (Wuhan Hankou Railway Station Fanhai CBD Branch)Zhencheng Hotel (Wuhan Hankou Railway Station Fanhai CBD Branch)Zhencheng Hotel (Wuhan Hankou Railway Station Fanhai CBD Branch)
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Zhencheng Hotel (Wuhan Hankou Railway Station Fanhai CBD Branch) Guest Reviews

4.8/5
Excellent
3478 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(3478)
Positive reviews(3456)
Reviews with photos/video(553)
Awesome amenities(500)
Classy environment(437)
Friendly front desk staff(388)
Delicious breakfast(315)
Easy to get around(223)
Close to train station(121)
Perfect for business trips(86)
Garden view(40)
Negative reviews(22)
Guest User
Mei-Superior Double Bed Room With King Koil Mattress And Smart Voice Control
Stayed in Dec 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 9, 2025
I was impressed from the moment I stepped into the hotel, it’s cleaned, modern and especially the night shift receptionist her name is Jia Ying. Since I arrived quite early at 3am and the temperature outside was around 6 degrees, she according me to sofa, give me something to drink, and even brought me a blanket and take a really good care of me until I checked-in. After checked in I have a little problem and call front desk, even the staff cannot speak English very well but they try so hard to communicate and try really hard to help. I very appreciated. Also.Also room is really clean and right here they have robot to help you with delivery food etc. ห้องพักสะอาด พนักงานบริการดีมาก อยู่ใจกลางเมือง ไม่ว่าจะหิวดึกแค่ไหน กดสั่งอาหารเดลิเวอรี่ แจ้งพนักงานในแชทได้เลยว่าให้ส่งที่แผนกต้อนรับ น้องหุ่นยนต์จะนำอาหารมาส่งถึงหน้าห้อง ถึงแม้คุณจะพูดภาษาจีนไม่ได้ก็ไม่ใช่ปัญหาในการพักที่นี่เพราะพนักงานทุกคนพร้อมที่จะดูแลช่วยเหลืออำนวยความสะดวกให้คุณแบบเกิน 100% คุณภาพดีเลิศกว่าราคามาก ใครมาเที่ยวจีนใหม่ไหมเรากลัว หรือมาคนเดียวแบบฉัน แนะนำที่นี่มากค่ะ
Response from Property: Dear guest: Thank you for staying at the hotel and sharing your experience. We are glad that every aspect of the hotel has received your approval. Through your meticulous description, we can feel the happiness brought to you by this trip. This is what our service providers have always strived for, and it will also become the motivation for us to continue to work hard and make progress. We look forward to serving you next time!
axman
Mei-Superior Double Bed Room With King Koil Mattress And Smart Voice Control
Stayed in Oct 2024
Business travelers
15 review
4.2/5
Very Good
Posted on Nov 18, 2024
Near to Hankou Railway Station. Decent breakfast though I was late to the party. Friendly staff and front desk.
Response from Property: Dear guest: Hello! Even if it's not a 5-star rating, thank you for your review! We are deeply self-critical, but it also serves as a wake-up call, reminding us to learn from our shortcomings. We are also looking forward to your next visit to witness the enhancements at Zhencheng Hankou and hope to earn your 5-star rating in the future!
Jammerto
Mei-Superior Double Bed Room With King Koil Mattress And Smart Voice Control
Stayed in Jan 2024
Couples
31 review
5.0/5
Outstanding
Posted on Feb 18, 2024
The hotel has lots of things to offer, a very cozy and smart room with basic equipment and needs. They have a delivery robot for take-away. I am also impressed with the free laundry service that they have. The breakfast was so delicious and lots of options. Great stay and I will definitely going back when I am in Wuhan. Lastly, the staff was very nice and they tried to help me out with the special check out time that I asked from them.
Response from Property: 【 Xiaodu Customer Control System 】 【 Free Luggage Storage 】 Dear guest: Hello! Thank you for choosing us and for your support and kindness towards the hotel. Your satisfaction with the hotel facilities and services is the driving force behind the work of all hotel staff, and the ultimate goal of our service is to make every guest feel at home. The hotel offers step-by-step scenery, complete facilities, and thoughtful service. It is our honor to serve you, and all hotel staff look forward to your next visit!
Guest User
Mei-Superior Double Bed Room With King Koil Mattress And Smart Voice Control
Stayed in Nov 2023
Business travelers
10 review
4.0/5
Very Good
Posted on Dec 20, 2023
The room and food are great in this hotel but they don’t use English language to communicate with guests. Additionally the smoking of cigarette is all around. Location is not too far from Metro station, Remark: Name of this hotel is Joycheng Hotel.
Response from Property: Distinguished Guests: Hello! Thank you for your understanding and praise, to solve the problem for you is what we should do-i hope our sincerity can make up for your stay in the small regret, hotel is located in Houxiang River Road No. 19, it is 426 meters away from the subway station. Looking forward to your next stay, we will carry out the enthusiasm in the end!
Seki Yasuhito
Lan-Superior Twin Room With King Koil Mattress And Smart Voice Control
Stayed in Nov 2023
Family
5 review
4.7/5
Amazing
Posted on Dec 12, 2023
The hotel was very clean and well serviced. They also provided slippers and toothbrushes for the children, as well as a small gift. The location is about a 10 minute walk from the Wuhan (Hankou) train and subway station. There is also a large supermarket and a small convenience store nearby. There is no refrigerator in the room. There is also a washing machine in the room, which is convenient.
Response from Property: Dear guest: Hello! It seems that you agree with us very much, but why is your evaluation not full marks? There must be some deficiencies in us, and there must be some things you are not satisfied with. Please tell me. Zhencheng Hankou hotel staff will be the first time to follow up, positive treatment, to give you a satisfactory answer. Best wishes to you
Tatyana (谭西亚)
Mei-Superior Double Bed Room With King Koil Mattress And Smart Voice Control
Stayed in Dec 2023
Travel with friends
6 review
4.7/5
Amazing
Posted on Mar 11, 2024
This hotel ws a good stay for a weekend trip. Decent location. With nice rooms.
Response from Property: [Treasure Box Service] [Children's toiletries]Distinguished guest: Hello! Thank you for your understanding and praise. It is what we should do to solve the problem for you. I hope our sincerity can make up for your small regrets in your stay. Looking forward to your next stay, we will carry out our enthusiasm to the end!
Robert
Mei-Superior Double Bed Room With King Koil Mattress And Smart Voice Control
Stayed in Oct 2023
Solo travelers
18 review
4.7/5
Amazing
Posted on Nov 25, 2023
Slightly farther away from Hankou station than other hotels, but it's brand new and modern and still very walkable from the station. The rooms look just like the photo's and it was nice and quiet.
Response from Property: Distinguished Guests: Hello! It seems that you approve of us, but why don't you give us a full mark. It must be that we still have some deficiencies, there must be something you are not satisfied with, please tell me. Zhencheng Hankou will be the first time to follow up and deal with the positive treatment to give you a satisfactory answer. Good luck, Wan'an!尊敬的宾客:您好!看来您对我们很认可,可是您的评价为什么不是满分。一定是我们还有不足,一定还有您不满意的地方,请您告诉我。臻程汉口会第一时间跟进处理,积极对待,给您一个满意的答复。祝您万安!
Guest User
Lan-Superior Twin Room With King Koil Mattress And Smart Voice Control
Stayed in Oct 2024
Travel with friends
8 review
4.2/5
Very Good
Posted on Dec 1, 2024
Not bad
Response from Property: 【goodnight,hotdrink】【xiaoduguest control syestem】Dear guests: Hello! Even if it's not 5 points, still thank you for your comments! I do not know where we are not good enough or you are not careful less point, we feel remorse, but also give us the alarm, always remind yourself to learn from each other, also full of expectations for your next visit, witness the promotion of Hanyang, I hope to get your 5 points of recognition!
Lily
Mei-Superior Double Bed Room With King Koil Mattress And Smart Voice Control
Stayed in Apr 2024
Family
60 review
5.0/5
Outstanding
Posted on Jun 1, 2024
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Response from Property: 【小度客控系統】【小童拖鞋】尊敬的賓客:您好!一座城、一段美好的回憶,感謝能在武漢遇到您,感謝您對臻程品牌的認可,酒店員工因您的好評備受鼓舞,同時我們也在不斷努力,力求做到完善。相信我們以後會做得更好,真誠期待您的再次蒞臨
Guest User
Lan-Elegant Twin Room With King Koil Mattress And Smart Voice Control
Stayed in Jun 2024
Other
12 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Very good
Response from Property: 【智能馬桶】【小度客控系統】尊敬的賓客:您好!感謝您對臻程品牌的喜愛。酒店秉承東方文化,將每一位客人視作我們的家人。我們會繼續努力,給您提供最優質的服務,最完美的入住體驗,希望為您提供“在家”的舒適感受。我們的成長肯定離不開您的支持!
yeung kwing
Mei-Superior Double Bed Room With King Koil Mattress And Smart Voice Control
Stayed in Mar 2024
Couples
71 review
5.0/5
Outstanding
Posted on Apr 19, 2024
very clean
Response from Property: 【晚安熱飲】【小度客控系統】尊敬的賓客:您好!您肯定想不到,您言簡意賅的話語對小夥伴們來説是多大的鼓勵和認可吧,非常開森能看見您的點評,一個微笑、一杯熱茶、一本好書、一份信任……讓我們遠離平庸,與眾不同,感謝您對臻程品牌的喜愛,時刻歡迎您的再次光臨!
Guest User
Lan-Superior Twin Room With King Koil Mattress And Smart Voice Control
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 6, 2025
The hotel is very clean and the bed is very comfortable. It is very close to Hankou Station and can be reached on foot. The front desk is very friendly, the breakfast is very rich, and there are many kinds of takeaway nearby
Original TextTranslated by Google
Response from Property: [Xiaodu Guest Control System] [Free Luggage Storage] Dear Guests: Thank you for staying at the hotel and sharing. We are glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness that this journey has brought you. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Guest User
Mei-Superior Double Bed Room With King Koil Mattress And Smart Voice Control
Stayed in Nov 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Jan 2, 2025
The room was very clean and comfortable. The location was good and there was free breakfast. There was also a courtyard downstairs where you could sunbathe. The service was also very good. I was given a free late check-out until 4pm. I will stay here again next time I come to Wuhan!
Original TextTranslated by Google
Response from Property: [Children's slippers] [24-hour service butler] Dear guests: Hello! Thank you for your praise for Zhencheng Hankou. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again. We will serve you wholeheartedly~
Guest User
Mei-Superior Double Bed Room With King Koil Mattress And Smart Voice Control
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 22, 2024
It's my first time booking. I feel pretty good. I will come again next time. The front desk service is very good. The room is also very beautiful.
Original TextTranslated by Google
Response from Property: [Xiaodu Guest Control System] [Free Luggage Storage] Dear Guests: Thank you for staying at the hotel and sharing. We are glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness that this journey has brought you. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Anonymous User
Lan-Superior Twin Room With King Koil Mattress And Smart Voice Control
Stayed in Nov 2024
Travel with friends
51 review
4.8/5
Amazing
Posted on Jan 14, 2025
Convenient parking and transportation, but there are few shops around. Everything else is good, I hope it can continue to maintain cost-effectiveness and quality.
Original TextTranslated by Google
Response from Property: 【Xiaodu Guest Control System】【Children's Slippers】Dear guest: Hello! Even if it is not 5 points, thank you for your review! I don't know if we did not do well enough or you accidentally clicked less. We feel deeply guilty. At the same time, it also sounded a wake-up call for us, reminding ourselves to learn from each other's strengths and weaknesses. We are also looking forward to your next visit to witness the various improvements of Zhencheng Hankou, and hope to get your 5 points of recognition!