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Hampton Inn & Suites Worcester

Hampton Inn & Suites Worcester

4.1/540 Reviews
When we arrived almost 2 hours past our check in time we were told that our room wasn't ready. No apologies, just that it had been a busy night. We were told it would be another 30-45 minutes. We sat in the lobby for 20 minutes before we had the idea of leaving our things behind the desk and heading out into town to wait. When I asked the front desk person about holding onto our things, he checked his computer and said, ”Oh, your room is ready!” Not sure he would have said anything to us if I hadn't asked. I asked to speak with the manager about receiving a discount on our room and was told he was in a meeting. He handed me the manager's card which I called and left a message. I explained my situation and told him I looked forward to speaking with him in the near future. He never called back and we never received any type of discount or acknowledgement about our situation. Bad service and shame on a manager for not having the guts to call and speak with me.

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