Ovolo Woolloomooloo

I am writing to express my extreme disappointment with my recent stay at your hotel. what I expected to be a pleasant family trip, the experience fell far below acceptable standards. Key Issues: 1. Lack of Child-Friendly Accommodations: The hotel failed to provide a proper extra bed for my child, despite prior arrangements. On the first night, after three requests,we were only given a throw pillow as a substitute for a proper pillow. The staff dismissed my concerns and even told me not to raise my voice when I sought help this was unacceptable, especially after a long journey when we were exhausted. 3. Unacceptable Incidents: False Scarcity of Basic Amenities: Staff repeatedly claimed the hotel had no spare pillowsand only one blanket left an implausible and outrageous assertion for any reputable establishment. 4. Uncomfortable Room Conditions: The room temperature was fixed at a freezing 16°C with no heating or adjustable thermostat. We endured this until the third night when we finally received proper blankets. 5. Inconsistent Service: While some staff later were polite, the initial treatment (particularly on the first night) was appalling. I chose not to escalate further to avoid ruining our trip, but my child had to endure" these conditions for all four nights. 4. Unacceptable Incidents: False Scarcity of Basic Amenities: Staff repeatedly claimed the hotel had no spare pillowsand only one blanket left an implausible and outrageous assertion for any reputable establishment. The so-called last blanket provided was visibly stained and unclean. When I requested a replacement, I was told no alternatives existed . This is either deliberate dishonesty or gross mismanagement. Expectation: Given the premium paid, I expected basic comforts like warm bedding, respectful service, and child-friendly solutions. Instead, we felt neglected and unheard. Positive Notes: The breakfast offerings and dining staff were exceptional.The quality, variety, and attentive service made our mornings enjoyable. Specific team members [mention names if possible] provided warm, professional hospitality that stood in stark contrast to other issues we faced.

A short train journey away from Universal, super easy to get there, with excellent help from reception. Very cool room with a great rock feature in the window! Struggled to use the TV and Chinese Alexa (?) but didn’t try too hard as I was only there for one night. Still 5 stars.

Very nice view from our room widows. There are full of different types restaurants on the ground floor. But If you close the window, the sound proof is excellent which I typically want to recommend. Stuffs are friendly and helpful, willing to give you recommendations if you are first-time visitors. They even wrote a welcome card. They have a ballroom here just opposite the reception, holding different personal events every night. I like the vibe which means it's popular place and safe. The hotel is friendly to those who travel with dogs. They have special bed and food for dogs. But we didn't need it and the dog net door barked very early in the morning. We were OK with it. At the other aspect, the hotel goes too much. The breakfast is allllll for vegetarians. Yes, all. As a guest, you are left with no choice. This is the only point that I particularly hate. Be whatever you like, just don't push others to do the something, especially when you are running a business.