Stayed 1 night with family of 4 in 2nd floor. 1st room A/C did not turn on, and toilet was not working. We were moved to a different room. 2nd room had roach in restroom, hairs on floor in RR. Also, A/C unit sounded like it was about to blow up. Wall painting were all missing only clips were on the wall. Both rooms smelled like mildew. The indoor pool is actually not true as it is open to the outdoor climate. So we booked thinking we would swim, but the 30 deg weather was too cold as the wall is open to outside. Morning breakfast at 10a the waffle mix was out, we requested for more and the lady in front desk said that when they run out they don’t put out anymore. When we explained how unhappy our stay was to her she just said sorry you had a bad stay. No customer service at all. Horrible service, and horrible rooms for the amount we paid.