Country Inn & Suites by Radisson, Springfield, IL

Was mostly clean, except for one big obvious stain in middle of floor. Bathroom shower not working properly, would think obvious when room was cleaned. Front staff very friendly.

Felt the room was dated and carpet looked dirty and bathroom had mildew in the shower area. Thermostat on the wall did not work unknown if it was supposed to work and there was no TV listing of channels for the TV.

No surprises either good or bad. Quick and professional check-in, clean and comfortable room, good free breakfast. Everything you want from a budget-type hotel. Would definitely stay here again!

Room could use updates. No desk chair. Entry light didn't work. Light above bed didn't work. Couldn't shut curtain tight. Bathroom bulb out. No TV guide.

For starters, upon approaching the Front Desk you had to ring the bell on the counter for service. Five minutes later an attendant helped you with a key to the room. I thought for sure everyone went on strike for the timely delay. Secondly as we got out of the elevator, the hallway appeared to be clean, cleaner than Popeyes Chicken Restaurant. Entering the room the carpets were filthy, no furniture to sit on, only one computer chair at the desk. While taking a shower the lighting in the bathroom was very dark, I felt like I was in Mark Twain Cave. The water pressure was at an all-time low, I could basically urinenate faster than that. Approaching the breakfast bar a black couple was heisting as much food as possible, putting food in bags & containers and walking out. The breakfast wasn't bad, while we was watching the news in the breakfast court area a black man on TV was playing the race card, where he was offended by watching a Peanuts cartoon. "No I'm Good" I won't be back !

Staff in the late evening was horrible cussing and talking to a friend not paying attention to us or what we needed

Check in took over 30 minutes. I was the only guest in the lobby. Bathroom, specifically shower/tub was dated and grimy. Curtains were torn. Spacious king room. Single cup coffee maker was really nice. Breakfast was not replenished or available at 9am. Staff went into my room prior to check out and bagged up my belongings so they could start cleaning, so my stay ended at 9am not noon. Manager on duty attempted to make amends.

The carpet was sticky and bathroom was dirty. The door didn’t latch. Our room keys were deactivated after the first night and we had to go to the front desk to reactivate them. The pictures were deceiving. The hotel shared a drive with the gas station next door. Would not recommend.