Extended Stay America - Los Angeles - Woodland Hills

Love it

i booked a room for one night here since my past experience more than 10 years ago was positive. the main reason i chose this place for my stay is the fully-equipped kitchen, as i prefer to bring my own fresh food. however, when i arrived, i had discovered that the kitchenette's cupboards were not stocked with any cookware, silverware, or dishes -- which completely defeated the purpose of having a stovetop. so i guess next time, i'm supposed to pack my own pots and pans!?! i don't think so. next time i am in this area i definitely will not be staying here.

Negative 7 stars, the wifi alone paid or unpaid is complete crap. oh and theres Fn roaches been here for 4 years and had nothing but horrible experiences here, so horrible, just so horrible. i feel sorry for all the managers ive seen manager after manager get replaced in a matter of months for one thing or another. theres no fixing the wifi it just keeps breaking constantly and you find yourself calling the tech support in which that experience alone is hell on earth, i hate and i mean hate talking to their tech support its completly horrible and i cant wait to move from this stupid place !

We've made a reservation at this hotel and received a confirmation a week before arrival. Our plan was to check in around 7 pm after a day of sightseeing around Los Angeles. At about 6:30 pm we received a call from the hotel saying that there is no room available and they had to cancel our reservation. They said that their system is based on "first come first serve" basis??? They did not offer any other solution for us. After a quick check on the internet, most hotels nearby are fully booked at that time or charge around $300 to $400 for a night of stay. We ended up driving home that night and had to cancel the rest of our trip the next day. I've called the hotel next day and talked to Manager Jennifer. She said this is normal practice at Extended Stay and I should of check in around 3 pm. What is the point of making a reservation? Can they at least give us a call before giving our room to someone else? I've never had experience like this at other hotel chain like Hilton or Marriot. I will never stay at Extended Stay of America again.