SpringHill Suites Potomac Mills Woodbridge

The staff's exceptional friendliness and helpfulness, along with the great breakfast and service, were consistently praised by guests. However, no negative comments were mentioned.

Noise from other rooms, people running room to room, doors slamming, dogs barking, just awful. Paid $200 for a nice suite for me and my family. We had to call the front desk to complain. First and last time at this place.

During my stay, I encountered multiple issues that significantly impacted my experience, including: 1. I complete a thorough check of my rooms upon entering them i noticed the toilet in my first room was not flushing and had no water in it I called down to the lobby and was told there was no maintenance on site or on call for a completely booked hotel, this was un heard of so I was offered a new room. 2. The second room was not properly cleaned there were brown stains everywhere the bed was broke on one side and there was an awful smokey smell so I requested a new room and was told the rooms were all booked up and was offered cleaning supplies to clean a room Im not getting paid to clean so unacceptable so I asked for a manager was told yet again on a busy completely booked night that a manager would not be in or on call and that I could send an email and I'll be responded to on Monday when one is in, I've never heard of such the room was already paid for I had already driven 6+ hours from New York it was late and I was not being offered any type of assistance so I asked for my original room back and some tools to fix a toilet I was NOT getting paid to fixThen miraculously I was called that there was an alleged "cancellation" so was moved for a third time extremely frustrated extremely tired getting no real help,