Novotel Sydney International Airport

The hotel's convenient location near the airport and friendly staff provide a pleasant stay. Guests appreciate the comfortable rooms and helpful management, making it suitable for travelers.

Impressive lobby. Nice restaurant and bar. Front desk is polite & efficient if somewhat cold and robotic. Rooms are not sound proofed from the outside- stayed on the 4th level in a deluxe room- windows weren't double glazed and seal was poor- traffic & street noise audible and disruptive to sleep. Draft coming in from the poorly sealed windows can be felt. Otherwise the room was reasonably comfortable- bedding was comfy, the usual amenities and large enough TV screen. The bathroom was cramped and small, just functional. Overall, not sure if I will return again given the poor soundproofing of the rooms. The only advantage is its proximity to the international airport terminal. Otherwise just an average stay.

Before i left hotel for lunch I asked the front desk staff (one Indian lady and one Indian man ) at the front desk at 2pm to get my room cleaned . The lady was looking at the computer not having any eye contact and the man give me a glance and continue looking at the same computer screen ( there wasn’t any customers around ) . They were pretty rude , treated me like I am transparent . I came back to the hotel and room wasn’t cleaned . Next morning upon check out I have pre booked the airport transfer at 8.15am , I arrived at the front desk at 8.13am to be told that the shuttle bus ( I have already pre paid $10 upon checking in and reserved a slot for 8.15am but was told that the bus is leaving . Upon arriving at the car poach exactly at 8.15am the shuttle already left without me . This is the rudest hotel I have stayed in . Not recommended as room is very run down even after paying extra upgrading to an executive room . I complained to the hotel manager on duty about the rudeness of the 2 service staff at the front desk I spoke to on the 29 April at 2pm .