Extended Stay America Suites - Boston - Woburn

It was close my work so nice spot

I do not recommend. The room is stale and outdated. Heating/cooling system is inefficient. Bed sheets were itchy and unclean. There’s no way anyone could sleep in that—for fear of Potential bed bugs had to leave in the middle of the night. The customer service response wasn’t any better. They don’t care and will not refund you your money offering instead to give you another room. When you express that bed bugs are not a risk you want to take, they will respond that’s your choice. Do yourself a favor and don’t stay in this establishment.

My stay was for only one night before an upcoming early medical appoin**ent. The 1st room I was given smelled like stale cigarettes. Staff was hesitant to give me another room and, instead, offered me a can of air freshener. When I insisted on another room, I was given one with stained carpeting and furniture.

Bad smell in hallways from people cooking in their units. Carpets soiled, stained Hair dryer unsafe to use/sparks/burning smell Toilet slow to flush Limited coffee service/no creamer This property is overused and shabby Cleanliness good/desk manager helpful in spite of above

The breakfast was not worth it plus I had roaches that I showed the staff and I asked to send to management and have not heard back.

We arrived to our room, 1 queen bed and a sofa bed and initially thought ok its not bad but when I opened up the sofa bed it had pee stains all over it and smelled like a cat lady had been living there for years! Not good! I called down to the front desk and she said that she was new but that management was aware of all "damages" on the property. I also pointed out to her that one of the cabinet doors was broken and she said again that they were aware. When I asked for sheets later that night, the young lady at the desk said she could only give me flat sheets as they were doi g laundry and would not be able to provide me with fitted or pillows for at least another hour. It was already close to midnight. No one was apologetic or seemed concerned that they were falsely advertising nice rooms in good conditions. I've stayed at Motel 6s in better conditions that were clean. The shower had stains on the walls from IDK what and left over hair too. The room was definitely not worth the $250 for the night. The ONLY reason I stayed was because everything else nearby was sold out. If I was 750 miles away from home, I would have driven home before staying here!

The odor in that room was horrible. Smelled like an overrused urinal that hadnt been cleaned....ever. The bathroom had drawers missing from the vanity. I would not recommend this room to anyone that is paying to stay. Should be free!!!

Definetly dirty, large red Stan on pullout mattres ’, toilet stained in brown. Dog barking from 5am in the room next to us.

Absolutely terrible. I called early I the week to let the office know we had a late arrival and I had special needs son in a wheelchair. They told me not to worry I could check in at any time. When we showed up they told us the system was down and they had given our room away hours before my expected arrival . We were kicked out into the street with no place to stay.