The Westin Surabaya

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1 night

1 room, 2 adults, 0 children

All properties in Wiyung

The Westin Surabaya

Name: The Westin Surabaya
Address: Pakuwon Mall Jalan, Jl. Raya Lontar No.2, Puncak Indah, Babatan, 60216 Wiyung, Surabaya, East Java, Indonesia, Pakuwon Mall Jalan, Jl. Raya Lontar No.2, Puncak Indah, Wiyung, 60216, Indonesia
Price range: From VND 3,488,905
Rating: 4.8

No. 1 of Premium Hotels in Surabaya

Pakuwon Mall Jalan, Jl. Raya Lontar No.2, Puncak Indah, Babatan, 60216 Wiyung, Surabaya, East Java, Indonesia

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Last booked 15 hrs ago

Highlights

Free parking

Varied breakfast

Lots to do

Amenities

Golf Course

Sunbathing Area

Outdoor swimming pool

Spa

Massage Room

Executive Lounge

Fitness Room

Public parkingFree

All amenities

Property Description

Renew in the elegance of the city view with The Westin Surabaya. Have a wellness-focused stay at our 5-star hotel in Surabaya, Indonesia, with a touch of luxury for each member of your family: Night Golf for dads, Spa by L'Occitane for moms, Westin Kids Club for the kids, and convenient direct access to WestinWORKOUT® Fitness Studio and Pakuwon Mall. For the dynamic business travelers, hold your events and conferences at The Westin Grand Ballroom & Conference Center, the biggest ballroom in East Java which is nestled conveniently near Satellite Toll Road and Juanda Airport.

9.6/10

Amazing

Great. There's a shopping mall right downstairs, and the service was excellent too.

All 122 reviews

Surroundings

Airport: Juanda International Airport

(23.2 km)

Train: Tandes

(5.6 km)

Train: Stasiun Kandangan

(9.5 km)

Landmarks: St. John Paul II Chapel

(<100m)

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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Westin Club Two Double Room Non smoking

2 Double bed

38m² | Floor: 37-39

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Minibar

Room Details

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Junior King Suite-Non-Smoking

1 King bed

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Daily housekeeping

Video streaming services

Room Details

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Westin Deluxe King Room Non smoking

1 King bed

38m² | Floor: 29-39

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Daily housekeeping

Room Details

Check Availability

Westin Club King Room Non smoking

1 King bed

38m² | Floor: 37-39

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Minibar

Room Details

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Westin Junior Suite Club lounge access

1 King bed

47m² | Floor: 29-39

Has window

Free Wi-Fi

Air conditioning

Private bathroom

Refrigerator

Minibar

Room Details

Check Availability

Westin Deluxe Room 2 Double bed

2 Double bed

38m² | Floor: 29-39

Has window

Free Wi-Fi

Air conditioning

Private bathroom

Refrigerator

Daily housekeeping

Room Details

Check Availability

Executive Suite Non smoking

1 King bed

78m² | Floor: 29-39

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Bathtub

Refrigerator

Room Details

Check Availability

Westin Grand Suite Non smoking

1 King bed

97m² | Floor: 29-39

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Bathtub

Refrigerator

Room Details

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Guest Reviews

9.6/10

Amazing

122 reviews

26 guests in a row gave their stay a positive rating.This property hasn't received any negative reviews in the past 6 months.

Cleanliness9.7
Amenities9.5
Location9.6
Service9.5

Average for similar properties in Wiyung

Most Mentioned

Review summary

Location: The hotel is frequently praised for its excellent location directly connected to Pakuwon Mall, which offers convenience for shopping and dining.(based on 18 reviews)

b‍r‍a‍n‍M

August 22, 2025

Excellent breakfast! The room is superb clean! I will recommend this hotel to all my friends going surabaya.

Y‍i‍n‍n‍i‍x‍i‍a‍o‍s‍i

July 12, 2025

酒店挺好點的就是沒有tc接口還是老式的usb接口

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S‍t‍e‍v‍e‍n‍x‍u

August 12, 2025

很好，樓下就是商場。服務也很好……

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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

July 12, 2025

Rooms, Breakfast, services, no words to describe! Will be back❤️

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

August 10, 2025

I would like to extend my heartfelt thanks to all of you for your outstanding service and warm hospitality during my stay. Every interaction – from the front desk to housekeeping and dining – was marked by professionalism, kindness, and genuine care. You made my visit not only comfortable but truly memorable. I deeply appreciate your efforts and attention to detail.

W‍u‍t‍L‍e‍e

February 3, 2025

The Westin Surabaya is an amazing hotel, conveniently located right at Pakuwon Mall, making it incredibly easy to access everything you need. The décor is modern and well-maintained, and the rooms are reasonably sized, spotless, and comfortable. What stood out the most was the exceptional service. The staff were incredibly caring and responsive, especially toward my toddler, which made our stay even more enjoyable. The kids club was a highlight of our trip—my toddler loved visiting it multiple times, giving us parents some much-needed breaks. If I could suggest one improvement, it would be to extend the kids club hours into the evening, as it would provide even more flexibility for families. Overall, this hotel offers a perfect blend of luxury, convenience, and family-friendliness. Highly recommend!

M‍4‍9‍9‍6‍8‍1‍*‍*‍*‍*

August 13, 2025

非常棒的入住體驗，退完房還在關心我們訂車的位置是否準確

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M‍2‍9‍4‍0‍4‍*‍*‍*‍*

August 27, 2025

非常棒的一次入住體驗.安靜，衞生，早餐也是沒得説非常棒.風景沒得説非常非常贊.下次還會住過來.期待下次相遇.

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Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: after 15:00

Check-out: Before 12:00

Front desk hours: 24/7

The property will provide check-in details after booking

To check-in, contact the property in advance.At the same time, please provide your flight information, proof of identification, your check-in time

Child policies

Children of all ages are welcome at this property.

Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds

Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast

Breakfast is available at the hotel. Please contact the hotel for details.

Age	Fee
Adult	Contact property

Additional breakfast fees are not included in the total and need to be paid at the property.

Pets

Pets are not allowed

Age Requirements

The guest checking in must be between 18–99 years old.

Paying at the hotel

Property Description

Opened: 2020
Number of Rooms: 242

Phone:+62-31-29710000

Email:wi.subwi.reservation@westin.com

Frequently Asked Questions

What are the check-in and check-out times at The Westin Surabaya?

Check-in at The Westin Surabaya is from 15:00 and check-out is by 12:00.

Does The Westin Surabaya have a swimming pool?

Yes, The Westin Surabaya has a pool.

Are pets allowed at The Westin Surabaya?

No, pets are not allowed at The Westin Surabaya.

How much does it cost to stay at The Westin Surabaya?

Prices at The Westin Surabaya may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.

Which airport is closest to The Westin Surabaya?

The nearest airport is Juanda International Airport, just about 43 mins from hotel by car (23.2 km) away.

What is the cancellation policy for The Westin Surabaya?

The cancellation policy for The Westin Surabaya depends on the room type and booking terms.

About This Property

Nearest Airport	Surabaya Airport
Distance to Airport	28.65KM
Nearest Train Station	Tandes
Distance to Train Station	5.55KM
Average Price From	VND6914980
Hotel Star Rating	5