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Four Points by Sheraton Surabaya, Pakuwon Indah

Four Points by Sheraton Surabaya, Pakuwon Indah

4.7/5180 Reviews
Wiyung
The hotel is well located inside the big shopping mall of Surabaya downtown, hotel service is generally good, English of staff are great as well, just the hotel amenities during our stay were not satisfactory, especially the air-conditioning which was not stable...one room is too cold even after regulated where another room was stable. In addition, some amenities were not be fixed before offering the guests, such as some electrical sockets were broken and the door of the bathroom had terrible cracked sounds, other hotel necessities were provided only upon requests, such as shaver and cream; soaps, shower gel etc.... the priced charged was a bit higher than expected with this service. However, the breakfast buffet was the best offer and the feedback from the hotel chef, managers were fast and quite helpful which earned back a little good impression from us during our stay.

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