Hotel Crystal Mountain

Crystal Mountain Hotel exceeded all our expectations! The stunning views, luxurious rooms, and top-notch facilities made our stay unforgettable. The staff was incredibly friendly and attentive, ensuring every detail was perfect. The spa and wellness center were exceptional, offering the ultimate relaxation experience. Highly recommend this hotel for anyone looking for a perfect getaway!

We have checked for 2 days in November 2024 at Crystal Moutain hotel in Wisla. Unfortunatelly there were slight issues at the beggining of our stay which have made our stay a bit uncomfortable. Nothing serious but still annoying. Evening upon check in we had decide to complain to reception. We have been serviced by Deputy Hotel Director Mr. Krystian K. who resolved all issues timely with a smile and understanding. We have enjoyed our stay as much as we have expected and have excellent memories from our stay at Crystal Mountain hotel. if you face issues please talk to Managers as they are happy tohear it for improvement actions and happy to help to resolve it

Pros - beautiful location with stunning views, modern and spacious rooms, multiple amenities for little children Cons - non-existent service, no desire to help/solve anything and a very limited command of English What differentiates 2 star vs 5 star hotel is the level of provided service. Unfortunately, the Crystal resort did not deliver. We could not get the temperature in our room below 26 degrees. When I called the reception, they tried to persuade me that our balcony door must be opened. Indeed, it was not. The A/C maintenance guy who came in just decreased the setting to 18 degrees when I explained to him that the system was not cooling the room the entire night. His answer was ‘It’s 30 degrees outside, you can’t expect anything else’. Well, we didn’t pay to sweat all night. The food was limited but good - however, don’t expect any service either. The servers are there purely to pick up dirty dishes. The parking is laughable at 70 pln per night when right outside the entry door is a surface parking lot for half. The cherry on a cake was during our check out. The entire property including the amenities is accessible only with the room card. After we checked out at 10:30 am, I wanted to take my son to the playground before leaving the hotel - not knowing how much drama that would be. The front desk personnel informed me that they can’t let me keep the card without extending our room reservation. Essentially, people cannot use any facilities before/after they check in/out. Never have I ever experienced this ‘non-issue’ in any other 5 star property. Do yourself a favor and stay somewhere else.

I spent a week on hotel with two small kids. It was great time. We enjoyed food very much as well as kids indoor playground and pool. I will recommend that hotel to anyone who want to have quality time. Stunning views and great high quality rooms .

Great time with wife and kids! Room: could be bigger, but it was ok Swimming pool: great! Everyone can find something for himself, there are 4 pools, including one for adults and one for babies. Restaurant: Tasty food, we really enjoyed it. Activities for children: facilitated by "Kaczki Dziwaczki", just great, kids have had a great time (and parents too;)) Sauna infrastructure: perfect! Sauna culture: so bad! Staff should inform people entering the sauna area, that swimming costumes are forbidden there. When I was in aromatic (!) sauna: 1) 4 guys entered with words "c'mon, let's dry our pants" 2) the woman entered without closing the door and said "maybe with fresh air it would be better" The whole sauna area should be renamed and should be called "Great swimming costume dryer", it would be more suitable in those circumstances. Even if the hotel doesn't want to lost people in swimming costumes, it should divide saunas and create "family area" and "real sauna area", there still would be enough space for everyone. And this is the only reason I cannot rate the hotel better than 4/5.

It’s just sad. Premium paid for mediocre service. Lovely backgrounds just to be destroyed by concrete and glass without any higher meaning. Staff treats you like unwanted neighbor even though you’re paying couple grands. Food is no more than hotel standard. Going further we booked three days and we were practically kicked out due to postponing our stay to next weekend and someone misinterpreted our schedule. They made us wait couple hours until decided their approach when we told them that we booked 3 nights. Customer is always right? Hah, not here. If you’re looking for a pleasing place, do not come here, there are many better and nicer places than this synthetic wannabe glamour festival.