Guest User
July 14, 2023
Hubby & I along with mum were staying here as part of an organised trip & first impressions were great, it’s in a lovely village location about 1.5 hours from everywhere including the airport, Maastricht & Antwerp. Check in was absolutely faultless, you really nailed it! We requested a triple room & whilst it was lovely were disappointed that the third bed was not the same as the other 2 as the hotel actively markets triple rooms. The third bed was also in front of the cupboard containing the safe & the fridge, bit of a pain to have to move it every time we wanted access! Lovely balcony but only 2 seats, yet a triple room??? A little thought needs to be applied here! A couple of times only 2 towels!!!! Breakfast was lovely, nice & fresh but limited & a wait whilst replenished, love bananas but only managed to get them once. Orange juice was lovely as was the cappuccino & bread for toasting. Buns were divine too. The lovely lady that was on for the first 3 days made the most incredible scrambled eggs but the last day they were dreadful, inedible, there is also one member of staff who acts like the gestapo, if you don’t want people to sit at the bottom end of the bar area, corden it off, don’t shout at guests, it’s rude & unprofessional! If you’d shouted at me you’d have regretted it!!!! Despite the negatives I would stay here again without hesitation as all the locals we encountered were very sweet & we were very lucky with the other guests who in the main were fantastic. Staff on reception were warm, hospitable, welcoming & wiling to help when things such as coffee or coat hangers were requested, but again we arranged a triple room & had 6 hangers for 4 nights between 3 of us, this needs reviewing! A big bug bear was we hung up the towels happy to reuse them & they were replaced, also my shower cap was taken as was the spare room key which we needed as the room was stifling hot with temperatures around 33’. I appreciate that there need to be cost savings but the room was unbearably hot without the air con being active! The chicken caesar salad (€16.95) & the burgers (€19.95) they are amazing but are overpriced despite how delicious they were but as there’s really no where else to eat other than the golf course at the weekend it’s a captive market. A lot of people stay here through Newmarket travel & tend to be in their twilight years & I think a little more thought around facilities & the guests in particular such as seats in showers & anti slip mats would give you a USP no one else has, a couple of people on our trip slipped in the shower. I would have loved to do a bike ride, so many people stopped off here with their bikes or passed by & we were envious, I didn’t ask but didn’t see any indication that bikes could be hired but as there is quite a lot of free time this would be a great activity for a couple of hours! I’ve tried to be really constructive with my feedback & shared this with staff at reception whilst there, you have a