Best Western Plus Hotels in Winnersh

Overall we enjoyed our stay and will return in the future. Throughout our 2-night stay the team within reception, spa and restaurant were helpful, friendly and attentive. The overall hotel decor is modern including the bedrooms, restaurant, bar and spa areas. All were kept tidy and clean. However the areas I feel need improving is within the restaurant and spa areas. At dinner, we found the service to be quite slow and found ourselves waiting for a long time for our orders to be taken. At breakfast we felt the team could have been better coordinated when seating guests as we were either given a table that had already been given to another guest (that we didn't realise as the guests had gone to the buffet and the table looked empty), and then again when we went to the buffet we came back to our table being seated by other guests so we just had to find another empty table ourselves. Maybe it might help to have signals so other waiters know when a table is taken. Also, when being seated, we found out that the hotel offer a breakfast menu that you can have made to order foods, as well as buffet. We only found this out through a passing comment another table made and towards the end of our stay so we only got to make use of the ”made to order” breakfast food on our last day. In the spa, the treatment we had was great and relaxing. The two therapists we had were friendly and made us feel comfortable. The pool area was busy most of the time which meant we couldn't always swim properly or make full use of the sauna and steam rooms. Also it meant that the ladies changing area was always busy and given that the changing area is small, I found myself hanging about to wait until it was free-ish to change comfortably. An area to improve the female changing areas is to have changing cubicles for those who might not feel comfortable in changing in the main changing area.

Usual standard fare for premier inn. Adjoins a beefeater style restaurant - the Bar and Block where you can catch breakfast in the morning. There was a long que at check in - almost 20 mins, I may have caught the evening rush but there was only one person manning desk. The rooms were clean. The staff at check in were pleasant and friendly and the restaurant staff were also very good, in fact excellent. Its a shame the outside was covered in litter.

My best choice ever to book Mayfields, I fully understand now why Mayfields gains all consecutive awards & get highest rating in Trip advisor. Paul & Lesley are excellent hosts, rooms are comfortable & clean with decent decoration. Hot shower relaxed my day of journey. Impressive & marvelous breakfast, warm & excellent hospitality….. I recalled we were running late on my son first day school, I don’t know driving, the only way going to school is by foot. I’m too nervous since it’s only my 1st week in UK as well as my son 1st day school, I’m not sure if my walking direction to school is accurate or not, the only thing on my mind was not to be late to school ….. Lesley was so kind and helpful, she initially offered me a ride, I still remembered she wore her apron to drive me to school, she is really my angel and saved my life, my son 1st day school was excited but smooth! We have already decided to stay again at Mayfields for 2-4 weeks more before we got settled in mid Feb. Thank you Lesley & Paul!

We moved to Winnersh back in November. Called in for Dinner on our moving day. Well impressed then with service and the food. Today went back for wife's birthday meal with a table of 11 of us. Service 1st Class and food absolutely out of this world. This pub had a previous poor reputation but the new management team have turned it around. Thanks to Nate and the team for a fantastic afternoon.