Hotels with Bars in Windsor

I have stayed here a few times for business. It is walking distance to the river where there is a nice trail to walk around. Check in was a breeze & the woman at the front desk was kind and helpful. The hotel is very clean and well kept. The gym is your average hotel gym with limited equipment but gets the job done. This time around I had a room that faced the street, and laughed at the ear plugs on the night stand.. but I could definitely see needing them as the rooms that face the street can be loud. Previously I always had rooms that looked over the tunnel entrance and never had any sound issues. There is now a Starbucks attached to this hotel - which is a nice touch. Parking is awkward but I believe they are doing construction. Be careful going up or down the ramp as the red and green lights are not accurate for oncoming traffic. This is the place I like to stay in Windsor - there are many food options nearby.

The hotel is tastefully decorated and modern. A concierge service and 24 hour housekeeping is very nice. Beds and bedding is comfortable, and most rooms have separate stand up showers and tubs. If your lucky you may find yourself with a jetted tub. Do find that although the spacious rooms include giant TVs and minifridges, they are lacking microwaves. Being the tallest building(s) in Windsor, some of the views are great, views pointing out each direction (N E S W) depending on which side of which tower you are on. Smoking floors are offered on request. Large indoor pool with large whirlpool, changing rooms with lockers and toiletries. Men's and women's saunas available. Pool hours are cut a bit short, 6am to 10pm only.

My son's hockey team booked for a long weekend here for a hockey tournament. The week of our family contracted covid and were unable to attend. Our friends cancelled our Thursday and Friday reservation in person for us without any issue but left the Saturday night in the hopes that we would feel better and be able to attend. Unfortunately we were still sick on Saturday and spent the entire day trying to call and get a hold of the hotel. The phone went unanswered all day. We finally received a phone call asking if we were going to check in and when I explained the situation they responded that we would be charged but they would send a message to their GM and we should receive a call on Monday. Monday came without a phone call from the GM, so I went and sent an email to the GM once again explaining the situation and asking for a phone call. Tuesday I called and finally was able to leave a phone message with the GM who finally called back Tuesday morning! He said he ”looked into it” but there was nothing he could do. There was absolutely no willingness to understand our situation. There was no willingness to try to help us out in any way. The hotel was full and therefore we will be charged was his bottom line. He said that was their policy. They have no specific Covid policy in 2022. When I said I would have to then cancel the charge with our credit card his response was ”well I can't tell you what to do but we've already processed the charged on our end” They didn't care that the rest of the hockey team stayed for 3 nights and also paid for a conference room for 2 nights giving the hotel even more money. They only care about their bottom line and not even trying to understand where their customers are coming from. Terrible customer service! Terrible policies!