Joshua
August 18, 2023
For the record, I have never once gone out of my way to negatively review a stay - I consider myself easy - I use the hotel to sleep, work out, and for internet.
Item 1: The property was undergoing a renovation. ********** made no mention of this. While this was not a big issue for me, I believe ********** should have known and it should be mentioned to patrons looking to book there.
Item 2 was the internet, or lack thereof. My iPhone and laptop would not connect. I was provided the internet service provider phone number from the hotel staff, as this apparently is a common occurrence. It took me three phone calls and over 2 hours of my time to get the internet provider to manually add my devices to their network. I have never experienced anything like this - it was literally the only way for me to get basic internet access. Further, in order for my iPhone to connect, a setting had to be turned off (a setting Apple recommends for safety on public wifi connections).
Item 3: I grabbed an orange for breakfast and there was a visible mold spot. Things happen, I get it. But adding to the list since I'm makin
Item 4: There was no ability to pull the thick curtains together. As a result, no ability to keep sunlight out of the room in the early morning.
Pictures of items 3 and 4 are attached. The hotel mentioned a possible refund, but the GM is OOO. I am writing ********** in hopes you all might consider some sort of reimbursement given the facts outlined above.