The customer service from this hotel was terrible from start to finish. A couple of weeks before our stay (for a wedding), I called to see if they could change our room from two double beds to a king. They said yes, for an increase in price...from $204 to $445 (there was a big event near the hotel). I said no, we will keep the double at $204. But the week before my stay, I got a ”looking forward to seeing you email” with the price listed as $445. I emailed and called the hotel, speaking to the manager, every day that week to get the price returned to what was quoted. He kept asking if I wanted to cancel my reservation, but I always said no, I want the price you confirmed (and then referred him to my confirmation email from when I made the reservation 6 months prior). Upon arrival, there was no one at the desk, only a phone that guests could use to get service. The phone only sounded a busy signal, so we had to look around to find someone to check us in. Our room had a toilet that didn't work. We tried to call the front desk from our room....same busy signal as in the lobby. So, we told someone at the desk when we left for the wedding at 4:00. When we returned at 10pm, no one had fixed the toilet. We used our cell phone to call the front desk (because there was still the busy signal) and that person said ”The guy who does that stuff isn't here. He'll be back in a couple of hours.” Morning comes, no help at all, so we are all forced to go to the lobby to use the public restroom. We complained to Choice Hotel, and they said they would give us $80 back. It took at least 10 more emails to Choice to get issued a check for $80 bucks. Will never choose a Choice Hotel again, and I strongly warn anyone about staying at the Sleep Inn on Motel Road in Sheboygan until the management gets a complete overhaul.
97 Reviews