After brief attempt to put deposit on our room, a woman at check-in counter said “since we’re not vibing, I’m going to cancel your reservation.” I’m not kidding. They have one portable card reader and it wasn’t taking my card. Called the card company, they told me it’s fine. I waited outside 1 hour to check in with an elderly parent who they wouldn’t bring a chair for, she and I both had to stand and get lectured—The lady listed all the countries she’s visited (literally started and wouldn’t stop listing countries), her point being that deposits are important everywhere you go. All this with chase on the phone telling them my card was fine and ready for them to run, that their card machine wasn’t pushing the transaction to chase. The hotel staff insisted that it wasn’t their machine because someone else was able to check in with a card deposit. The lady had no problem rolling her eyes, talking down to us, and the only time she was respected was when my card company told her on speaker that she was being recorded (the usual message) but at least something. It didn’t help so then they call their manager who tells us our card is bad and gives us an ultimatum to leave now and he will cancel the reservation or to stay for the full time. I asked if we can just stay one night until we make other arrangements (by that time I called all other hotels within walking distance to event I needed to attend they were all booked). He said we either stay the whole time or we cancel. They gave us the room next to the trash cans by the stairs and loud laundry room and said it was the only option. Maybe. To stay we used my parent’s credit card for a deposit, which I didn’t want to do and didn’t want her to be responsible for incidentals. On taking my mom’s card, the lady at the desk rolled her eyes and said “see, that wasn’t so hard was it?” I’m still processing the level of bullying from this place, just hoping everything else goes well. It’s clean and the room is nice, there is on site parking on a first come first served basis. I missed several classes for my event, but they really don’t care and won’t work with you, only try to get rid of you if you call them out on their machines not working. Not sure what the cherry on top is but I’ll continue with—whoever you come with, you’re sleeping under the same blanket with them because the Inn at 50 doesn’t have extra blankets. Asking twice or another staff member doesn’t seem to help. They also weren’t able to locate an extra suitcase stand but that’s not as interesting as the check-in process. And checking out was even worse. The stay was thankfully alright, we were right by the laundry room so there was no no napping in the day from the noise but otherwise comfortable. When we were checking out my mom asked for them to check the room so she can get her deposit back. They said they had to wait for someone to get there. Then that someone arrived and they still weren’t coming and we were waiting again. Then my mom
Excellent
108 Reviews