Mountain Brook Lodge

I stayed at the Mountain Brooke Lodge from February 2-4, 2024. It was clear this motel was cheap for a reason when I learned that you can’t use the microwave and heater at the same time without tripping the breaker, and that there was no warm water. I could have dealt with this, but when I found mouse droppings all over the place, I was disgusted. I didn’t spend much time here so I didn’t notice it until the evening of the second day, but it was EVERYWHERE. In the bathroom, on the sink, on the desk next to the coffee machine, all over the furniture. It was absolutely vile, I can’t believe I had to sleep here. I notified management when I left and thought that would be the end of it. When I got home, however, I opened my suitcase to find not only MORE mouse droppings (clearly the mouse infestation was still current) but also bedbugs. I called management and they said they found no evidence of mouse droppings or bedbugs and thus could only offer me a partial refund. Not sure if they were lying or just didn’t actually clean, but these pictures clearly show otherwise. There were a lot more mouse droppings than just what’s in these pictures, but at this point I just wanted to get out of there. They also told me they had rented out my room to another person shortly after I left, not even taking time to have an exterminator check it out. The partial refund doesn’t even begin to cover the costs I have incurred for dealing with the bedbugs that this vile place gave me. This place is filthy and the managers/owners do not care about your health or safety.

under new management in past 2 wks. Owner died. Great new, large towels. Suggestions: ASAP - Need new pillows and shower liners (they're moldy) Play up the pink bathroom tile.Brown and pink would cost little ( for now) In 22, 23, 24 the bathroom wallpaper needs to be removed (although the walls underneath may need replacement) The windows need to be thoroughly vacuumed and cleaned of all the spiders and bugs. Then they need to be secured. Continue the "Woodsy theme" for now. The blue coverlet in 24 doesn't fit the theme. Encourage use of fire pit. Get fire going in evening and offer small S'More bags in a basket on table in each room as well as something with Mountain Brook name Paint the sign. It looks very old, tired and uninviting. A coat of some fresh paint will stand out to those looking for a place to stay. Finally, take out all that old, ugly carpet. Replace with Wood looking vinyl plank the is easy to keep clean. Put washable rugs at the bedside for comfort when the weather turns. Hope you had some of this in your plans. Do above and you could easily charge more for your rooms. You have a good location

Super friendly new owner is in the process of completely overhauling the current motel. I had some time, so Benjamin walked me through the improvements they are working on, things that are radically reinventing the rooms, for instance making them all (?) suites, as well as general and deep changes to the whole motel, all while keeping what can be kept of the characterful knotty pine walls. Despite a very small bathroom at this stage, and other "old fashioned" things about the room, it was good now, for sure, probably especially after the deep clean when the ownership changed, and was reasonably priced. But if you are coming up for the 2024 ski season - when the makeover is planned to be finished - keep an eye on this place!