The 1896 House Country Inn - Brookside & Pondside

Great time Loved the spacious room, King bed was very comfortable and enjoyed the relaxing jetted tub. The restaurant has excellent food and service. Enjoyed sitting outside near the creek and at the fire pit in the evening.

The property was run down and shabby. It appears that the website was from a long ago era. The pub to which reference was made no longer exists. I would never go there again.

It’s unique historical property. The front desk allowed us to check in three hours early due to it’s a snowy day. We had a lovely thanksgiving dinner in the restaurant belongs to the hotel.

The sound proofing is terrible. The handle fell off of the storm door. The shower head is not angled correctly and water spewed out of the shower when we turned it on. The room was clean and otherwise fine.

I have stayed here before and it was great. This time I booked a room on the brookside and was put on the pond side. I did not have the service in the office to check that I booked that. When I got to the room I checked my booking and I was correct- I did book the brookside. I was going to let that go until I sat on the bed. It was hard as a rock. I called the front office and told the woman working at the front desk. I informed her that I have serious medical issues and the bed would be an issue. I also informed her that I was placed in the wrong room. I was very kind. I don't like to complain. I have very non confrontational. She told me she would "inform the staff about my complaint." I then had to call 4 times and she informed me "the staff was busy and they would get to me." Well they never did. I unfortunately will not be staying here anymore. Also the room smelled so strong of air freshener covering up mildew that every time I left for a while and came back I would have to open all of the windows to air it out because it made me feel sick. Oh and the heat didn't work. Never again.

The staff were very friendly and welcoming. The lodging was quite charming and in a beautiful setting. Great place to stay if hiking or skiing in the area or just visiting Williamstown and North Adams. The room was comfortable and quiet. The TV audio didn't work properly and there were a couple of lightbulbs out, but we didn't trouble the staff who I am sure would have been immediately helpful. We would definitely stay here again!