Fairfield Inn & Suites Williamstown

Let me start with the conclusion: 0 stars. This hotel has serious racial discrimination! My child and I made a reservation. Due to a system error, only the child's name was displayed in the check-in column. The front desk refused to check us in on the pretext that 21-year-olds were not allowed to check in alone. We explained that we were not checking in alone, and I was with him, and showed my ID. The front desk said that my name was not in the reservation information. I said that it was a system error, and the room type was a two-person room type. You can add my name now. It was originally reserved for the two of us. The front desk said that Massachusetts and Marriott Hotel regulations cannot add it. We said that we have checked Massachusetts laws and Marriott rules, and there is no clear regulation that we cannot add names and check in in this case. In addition, if your hotel really has such strict regulations, the system should not pass when we only enter the name and age of the child, instead of successfully booking and charging the room fee but not letting us stay. By the way, there was also a Chinese in front of us who negotiated with him for a long time. The front desk insisted that people who made reservations on third-party platforms could not enjoy the treatment of Marriott members. Super Wu (no) teeth (shame). The entire hotel lobby was filled with a strong smell of sewers. We held back our disgust and negotiated with him, but ultimately failed. We lost a night's room fee in vain and witnessed his disgusting face of racial discrimination.