Spark by Hilton Williamsburg Historic Area

It was a very good stay! We enjoyed a lot! Clean and nice service.

I brought my 13 year old granddaughter to Williamsburg for a fishing adventure. This hotel is very nice, clean, the room was spacious, and the beds were very comfortable. The staff members were friendly and had great customer service which positively contributed to a memorable weekend. We would stay again.

Not sure why the review photos show a Best Western, but if it's in the same location, the Best Western has been torn down and a Spark has replaced it. The hotel was spanking new when we stayed there. Comfortable room and everything was spotless. Would stay here again when in the area.

Staff were super kind, willing to support- but unfortunately adding lipstick to a pig only goes so far. I honestly believe when rooms are booked with third party apps the hotel gives you the bottom of the barrel room. This has been our experience lately. Arrived at check in, Madison was amazing- no issues- went upstairs to our room- Walked in- no lights- husband realized nothing was plugged in- We plugged lights in, then found a pretty a large whole in the wall ( looked like someone had pushed the couch thru the wall), next checked the beds- 2 pillows had no pillow cases, one pillow covered in sweat, the other pillow specks of blood, and one pillow a huge hole in the pillow case- Husband went down to front desk, they were super apologetic, sent someone up to check, front desk guy agreed that it was nasty and stated there is no way you guys put that hole in the wall. He then asked if they gave us a different room, indeed they had- we packed up and moved upstairs. Once upstairs the room at first glance appeared better. We turned on the air conditioning, dropped our stuff and went out for a bite to eat. Retuned approx three hours later welcomed back by the front staff. A/c wasn’t working and now the lights weren’t either, they were all unplugged ( they had worked when we left). Pillows again were missing pillow cases, one pillow case was so badly ripped, it wasn’t covering the entire end of the pillow. At this stage we were exhaust and decided to suck it up for the night, but called to let the front desk know we weren’t retuning the next day. Front desk was fine with this. Middle of the night my husbands sleep apnea machine came unplugged, upon closer inspection the plugs appear to be severely worn, and only hold male ends for a short period of time ( when his sleep apnea machine cord popped out, we also had no lights .. super thankful for cell flash lights! ) Again staff was kind, but unfortunately the hotel is in ROUGH shape- at least the two rooms we experienced.