Guest User
September 21, 2023
I have never booked a filthier, more disgusting place to stay in all my travels that have taken me all over the world. There was an event that I was participating in, which is why I booked a room for 4 nights. Less than 3 hours after we checked in, my friend, who has Reactive Airway Disease started to have a serious breathing episode, causing her bronchial tubes to constrict because of the poor air quality coming from the filthy, moldy air vents. We explained the situation to the desk clerk (Julie) and we were told there were no other rooms available. We told her we could not stay because of her medical condition. We had to find another place to stay, or she would have ended up in the ER so she wouldn't get pneumonia. Julie said come back the next day and talk to Michael about receiving a refund for the 3 nights that we did not stay. We went back the next day and Michael said, "Sorry no refunds. Julie said you checked out early." I agreed, that yes, we had no choice but to leave because of my friend's medical condition. I was more than willing to pay for the first night because we had used the thread bare towels and had set on the polyester bedspreads so the room needed a refresh before it could be rebooked by someone else. Michael was arrogant and would not budge. He called his superior and he relayed his side of the story, which did not mention anything about the medical emergency we were experiencing. He just said "They checked out early and now they want a refund. I told Michael that I felt I was being treated unfairly because of our situation. I felt like getting a refund for the 3 nights we did not stay was the fair thing to do. But no, I ended up being charged over $800 for this skanky place. Unless your immune system is equivalent to Superman, I do not recommend this place. The Bolero across the street was clean, updated and very reasonable for the inflated prices they charge because Labor Day Weekend is a popular holiday for NJ because cold weather is just around the corner, and it gets very cold. The Bolero management also told us they get a lot of business from people who first book at Beach Terrace Motor Inn and cannot stand the filthy conditions, so they do exactly what we were forced to do. I will NEVER set foot in that place again.