Guest User
June 24, 2023
We booked the beautiful new hotel as part of the Wiesbaden Marathon! The price was great, the hotel was beautiful, big and clean. Premier Inn hotels are generally good city hotels with modern facilities. I have stayed in more than 6 Premier Inns in Germany. What I do have to criticise, however, is that the staff are often not friendly. That was the case yesterday too! We arrived at 2:20 p.m. and wanted to check in. We were told that check-in was from 3:00 p.m.! If we had been there at 1:00 p.m. or earlier, I would have understood, or if the hotel was so full that the rooms were not ready. I didn't understand it like that! Especially since the gentleman, who didn't speak German very well, simply addressed the guests informally. That's not right! After 15 minutes we were able to check in. That was done by a nice gentleman who spoke good German. I just don't understand how such unfriendly staff can sit at reception! The first impression counts!! Conclusion as is often the case with Premier Inns: good hotel, often available at a good price! Staff could be friendlier though!
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