Guest User
December 6, 2023
This was the most horrendous experience I have ever had on a family 'holiday', for my daughter's wedding. Firstly our original booking was cancelled that we took 3 days as a large family to decide upon very early in the year for Nov 2023. We then got given a supposed upgrade. Well, it was not where we wanted to be on the island as we had to split family up as we couldn't get a large enough place for the time we wanted. But when they cancelled our booking they suddenly had one large enough, at an extra cost of course, go figure! We had booked 4 different accomodations!! Power points where dangerous, plugs fell out and are a fire hazard and need to be attended to immediately. The broken furniture with the balcony railings being too low and chairs too high are extremely dangerous for children of which we had 3 who had to be supervised at all times when in the unit, so very stressful. The unit was disgustingly dirty especially with dust, which for a chronic asthmatic child this was a huge problem. Again so stressful. Fold out beds supplied where not placed in rooms and had to be set up. Original booking didn't have fold outs! You had to climb over fold outs to get into a bed. Broken dishes chipped glasses, I could go on and on but you get the picture. Save yourself a fortune go to magnetic island instead at least it's reasonably priced and the people are beautiful and helpful.