Whitehall Cottages

The “Royal Suite” is supposed to sleep 6 or 7. It has a king bed and a bunkbed. There are no other beds or pullouts available. The King bed is 27 feet from a busy road with trucks and motorcycles. The walls are thin. A sound machine won’t help. Outside lights shine in the windows at night, including lights in the laundry facility sharing a wall and window with the “Royal Suite” This is an old 1950s motel with handyman updates.

Bed was comfortable and room was very clean. Floor was slanted that was funny. Would t want to have a few cocktails and walk in there. Biggest negative for us no coffee pot and with a $35 resort fee and or the price should at least have a kurig. Also maybe a chair besides the desk chair.

For one night it's very expensive. It's like over a $100. I've found hair in the wall other bathroom. Bathroom floor tiles was broken cracked. I didn't stay warm in the room. You could felt the cold air come in through the windows. I had hard time getting in room cause how lock is on door. Plus the bed i was sleeping and had a stain on it. And it's a self check in and out and there's no one there. To talk to you about switching rooms you have to call them. They also need to solve their parking lot and plow it. I fell twice in the parking lot on ice.

Do not stay here. Extremely disappointing and poor customer service. They charged me for a room that I was never able to use. They never sent me access info., never returned my calls/voicemails about gaining access, and then when I showed up on site - no one was there to assist. I've called and requested a refund for the room for weeks, and they have still not granted it.

My boyfriend and I stayed here this past weekend for my birthday. When we arrived there wasn’t any staff on the premises. We tried getting into our room but couldn’t. So I called the number on the website and no one answered. I called 4 times then sent a text message still nothing. So after an hour and a half of driving around awaiting a response we went back hoping to find a staff member on site to help us. Unfortunately no one was there. So I went around knocking on doors hoping someone would answer and help us get into our room. After the 5th room Someone answered and helped us. 2 hours later a staff member replied to my message. Then the day that I checked out I forgot some of my belongings there. When I realized that I tried calling the number on the website again and after repeated amounts of times trying to call and no answer. I texted. I was going to be in the area for 2 more days and needed to come pick up my belongings. Unfortunately they didn’t reply until I was driving home which I live 3 hours away. Then I asked the staff memes to mail me my belongings and they will not until I send my cc number to pay for the cost to mail it. Now I work in customer service and this is absolutely not the way to treat a customer. So disappointed with this place. And the way it’s ran and how they treat their customers.

Upon arrival to this horrible property my daughter and I took one look at the outside and both said it’s just for one night. Once we opened the door to the room an overwhelming stench hit us in the face like welcome to your small mildew smelling room. I tried opening the windows which 2 of them didn’t work so we opened the door to the room. After an hour the smell kept getting worse that I actually sprayed body spray in hopes it would freshen the room but as you could guess no luck. My daughter pulled back the comforter to her bed and there was a huge brown stain on the very blanket my 7 year old was about to use. I checked my bed linens and the previous guest forgot to take her makeup off and I know exactly what color her mascara and eyeshadow was. We tried to get a refund since we deemed the room unsanitary and actually left and went to a different hotel. When I asked for a refund to a place we sat outside of most of the time the property manager said NO and here is the reason given….. we left the flatscreen tv which is on a swivel bar in a swiveled position and not flat against the wall. Excuse me?????? You left us a stinky room with soiled bed linens and mold growing on the window screen and you can’t refund me. You should have paid me for wasting body spray on your dump. I hope you get closed down for unsanitary and inhabitable conditions. I would not let my dog stay there!