Blackcomb Lodge

Blackcomb Lodge is a winter wonder den! Nestled near the slopes, it's all about ski, sleep, repeat. The vibe is cozy chic, and the hot cocoa is on point. Perfect crash pad for snow junkies!

The hotel front desk was rude and misleading. We wanted to cancel hotel reservation because of Road closure due to BC wildfires and they informed us that they cannot do that, only ******* can do that but they will help us. They said that they are ready for cancellation and they are happy to refund full amount if ******* agrees, They even made us call ******* and Write Emails to ******* for cancellation. However, They lie about cancellation policy and they did not have any intention of cancelling reservations or issuing refund. They fail to admit this and communicate this even despite numerous calls. They are saying 1 thing to us and another thing to *******. They could have simply made this process simpler by saying that they will not do cancellations or issue refund. No need for so much back and forth for hours.

The unit was dirty and unkept and the staff unhelpful to the point that we left after the first night for another property.

Lodge is completely fine. No problems with the property or accommodations. The manager however, was the most confrontational and difficult individual I have come across in hospitality. Argued with every single person in line to check in over any number of things while making sure to impose fees on every infraction all while reading you the riot act on how and why he will kick you out.

Poorly maintained and poorly managed. Hot water boiler failed on day two so whole hotel had no hot water for four days. Manager strung us along each day saying next day for sure, presumably so that we would not check out. No discount or compensation offered and manager argued when we asked for one. Not even a free hot chocolate when we came in off the slopes. Bare bones, no frills and clearly run on a shoestring by cheapskates. Grubby grout in the shower, grubby orange scum in shower curtain easily washed off in the machine if any care was taken. Dingy, dated decor. Rusting water fountain by the pool. Pool door lock not working and door sticking. Very poor value for a lot of money. Needs refurbishing and new management team. Awful. Please help us secure some compensation. We do not want an upgrade next time - we will never be going back and we want money back. US$10k for one week for two rooms is a lot of money. We should have at least 20% off for each of the four days without hot water.

Hotel was great! Perfection location, very gracious and welcoming gentleman who runs the hotel! We will be back

We experienced exceptional service! Hotel is older but very clean and the location is in the heart of the village.

The hotel did not have hot water since the boiler was broke. The room was very smelly and bathroom was full of mold in shower. Super noisy at night since there are many bars which play loud songs till 11 PM every night.