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Pan Pacific Whistler Village Centre
4.6/5104 Reviews

Pan Pacific Whistler Village Centre

Whistler|0.6km from Bogner
Terrible customer service. We are leaving early for the airport today, so we asked to pay the bill last night. A lot of confusion by Reception occurred before we got the final details …( we only had 3 extra items on our bill as well as the room- so, not a complicated calculation ) we then went back to our room to transfer money onto our travel money card to pay for our bill. My husband went down to Reception to pay- (a new person on Reception) paid the bill - Staff member asked if it was Debit /credit card - my husband said several times Debit card. Bill paid he returned to the room. A telephone call from Reception, to say he (Staff Member) had used the wrong machine to pay and could we come back to Reception to pay our bill. On checking our account the money had been taken out of our account plus extra !! The staff member made a mistake which meant our debit card was overdrawn, with extra USD$ being used to pay for this extra 24$ plus a fee!!! We were certainly not going to pay out an extra $2000+ bill! We went to Reception to sort it- tel calls made to head of Reception - no answer. I asked for the details of the Hotel Manager to which the Staff member ever said there wasn’t a Hotel Manager ?!!!! I knew they wouldn’t be available but wanted the name & number . He was very unhelpful- eventually he told me there was a Manager!! I rang his number (it is late by this time, so knew I’d be only leaving a message) only to be told that this person had not set up an answering service… really? A manager of 2 Pan Pacific hotels in Whistler… The staff member gave me the number of the head of Reception- I left a message on her answering machine to contact us - outlining our issues. We are still waiting to hear back….. This hotel is expensive- that we don’t mind if we are having a nice time, but we haven’t slept all night with the worry of this & us needing to leave early. Including taxes the room has cost 660$ a night. This very stressful incident has spoilt a special occasion trip for us - we are leaving for the airport very upset at the way in which we have been treated. Paying your bill should be the easiest thing in the world- it should come as no surprise to the hotel, as everyone has to do it! Staff training is obviously an issue that needs sorting - you speak to a different person every time- we still have had no reply from the Head of Reception, absolutely shocking.

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Top rated hotels in Whistler

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Blackcomb Springs Suites by Clique
4.1/5107 Reviews
Going out of the hotel and sliding down is the Heishu Mountain Cable Car Station. After skiing from Heishu Mountain and exhausted, the first person to arrive is this hotel. The room has a full set of cooking equipment. So we slid back to the room to eat at noon, and then continued the afternoon session. We went on New Year's Day, and it was snowing in a few days, and the sight was not good. When skiing in Whistler, choosing good weather is important.
Pan Pacific Whistler Village Centre
4.6/5104 Reviews
Terrible customer service. We are leaving early for the airport today, so we asked to pay the bill last night. A lot of confusion by Reception occurred before we got the final details …( we only had 3 extra items on our bill as well as the room- so, not a complicated calculation ) we then went back to our room to transfer money onto our travel money card to pay for our bill. My husband went down to Reception to pay- (a new person on Reception) paid the bill - Staff member asked if it was Debit /credit card - my husband said several times Debit card. Bill paid he returned to the room. A telephone call from Reception, to say he (Staff Member) had used the wrong machine to pay and could we come back to Reception to pay our bill. On checking our account the money had been taken out of our account plus extra !! The staff member made a mistake which meant our debit card was overdrawn, with extra USD$ being used to pay for this extra 24$ plus a fee!!! We were certainly not going to pay out an extra $2000+ bill! We went to Reception to sort it- tel calls made to head of Reception - no answer. I asked for the details of the Hotel Manager to which the Staff member ever said there wasn’t a Hotel Manager ?!!!! I knew they wouldn’t be available but wanted the name & number . He was very unhelpful- eventually he told me there was a Manager!! I rang his number (it is late by this time, so knew I’d be only leaving a message) only to be told that this person had not set up an answering service… really? A manager of 2 Pan Pacific hotels in Whistler… The staff member gave me the number of the head of Reception- I left a message on her answering machine to contact us - outlining our issues. We are still waiting to hear back….. This hotel is expensive- that we don’t mind if we are having a nice time, but we haven’t slept all night with the worry of this & us needing to leave early. Including taxes the room has cost 660$ a night. This very stressful incident has spoilt a special occasion trip for us - we are leaving for the airport very upset at the way in which we have been treated. Paying your bill should be the easiest thing in the world- it should come as no surprise to the hotel, as everyone has to do it! Staff training is obviously an issue that needs sorting - you speak to a different person every time- we still have had no reply from the Head of Reception, absolutely shocking.
Fairmont Chateau Whistler
4.3/5118 Reviews
The hotel facilities are pretty good, but it's a very bad experience. I wasted 40 minutes checking in. No apology or compensation.
Whistler Village Inn & Suites
4.1/5103 Reviews
The big bed was folded into the closet and the other two small beds were folded by the sofa. Fortunately, the surrounding area is very lively. In addition, it is better to sleep four people. There is parking lot, room scan card is available, CAD 22.4 per night, and only one. No breakfast, lots of small cafes in the square next to it. In addition, the kitchen supplies are complete, you can buy the materials if you have time, which is suitable for home.
Sundial Hotel
4.6/5106 Reviews
Very close to the ski slopes, very convenient. Parking for one day is $ 15, and the valet parking service is chosen, $ 38, but it is more convenient to pick up the car the next day at 3pm. Check out the next day is 11:00 am, because the plan is to ski the next day, so get up early and check out, it is good to have luggage storage. It may be the reason for living on the top floor. It was a little noisy in the middle of the night. It was estimated that what kind of equipment was running and it was better to use earplugs. There are free fruit and boiling water services in the lobby. It is still a good choice to rest in the lobby after skiing, but it is better to stay for another night next time, otherwise it will be tiring to leave after skiing on the day.
Whistler Blackcomb VR at Town Plaza
3.9/520 Reviews
Deer Lodge unit 216: Okay, won’t stay again. The building is older, the unit is okay. There is NO central air, a mobile unit was in the bedroom but that did not adequately cool the living area. The AC was not on to cool the unit in advance (after stating our arrival). Towel supply - only 3 face clothes and still had mascara stains on one. Toilet Paper - < 3 rolls for three days for three woman. Small rolls of TP. Cleanliness - dust bunnies in corners. Bedding was tossed into closet, not folded. Unit IS well stocked in kitchen. The pool are is nice. The pool could have been cleaner one day and was good the second day. The floor was ver slippery and people were slipping. However, our response is due to the fact we called and requested more toilet paper, face cloths and soap (2 small provided). This resulted in receiving two phone calls asking if we checked under the sink for face cloths. The second call was saying that the owner said there was adequate T.P. We were questioned about how much we needed and there was adequate amounts supplied. My RESPONSE to the person calling was I understood he was not the problem and I was not going to defend what we required and we would purchase our own supplies. This is the reason for a negative review. Customer service is not great!

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