Hotel Prince Regent

Excellent stay, will definitely stay again, friendly staff and clean rooms good choice of food and reasonable entertainment each night (there was bingo every night which I hate but its expected so I had to go with it) all in all it was a very good stay

This was a highly disappointing place to visit and stay. We arrived to a very dated and tired establishment and in good time. We were advised of our room and that it had been cleaned/ready for us (402). We made our way to the room to find it tired, full of mould and having been not cleaned to a fit enough standard for human habitation, and there was not a uselable shower in the oddly shaped bathroom and where the shower head was fitted nobody over 3 foot tall would have been able to stand and take a shower, so returned to reception to kindly make our discord felt, but met with an initial lie of 'this is the only room we have!', which was highly incorrect as the hotel was at no more than 50% occupied. We were informed that the room had been cleaned, so upon the again politely presentation of the attached photos we have give to this review, I was shouted at and informed that I was rude to be presenting these to the person (a person who was later identified as being the duty manager, and clearly in the wrong trade, if she beleives shouting at a guest is the way to deal with a valid complaining guest. Further training would be need for this person, if she was a duty manager, as calm is not in her remit at present). After a very long drawn out huffing and puffing by the duty manager, we were presented a second room in the neighbouring hotel and in the basement next to the games room/main entertainment area. This room was also next to the main road and noisy from the traffic. The experience falls very short of what should be expected for gueat to walk into. We feel everyone should know how poor this establishment is for those booking rooms and hope they get this correct before the local enviromental health team come to do an inspection of all the rooms.. It was highly disappointing and even to the point of being scolded like a child by a peraon who was meant to be managing staff and customer expectations, when presenting evidence of how poor their rooms were, was totally unacceptable. It would be good to discuss this visit with the owners also, as there was so many issues you should be made aware of.

I could not fault this Hotel for its unfriendliness and for entertainment we didn’t really experience a lot with the food but the food we had was okay On the seafront, which was brilliant and the best stop just outside The room was lovely and clean and big and will definitely be visiting again My granddaughter loved the dancing in the evening and everybody was looking forward to dancing the next day But we will definitely be coming again, and this would go all inclusive

This hotel Will not last much longer how quick it as gone down bank management more concerning about child care workers served first before paying guests howisit 50 pounds more then the Russel hotel they no how to look after you Room service good this hotel needs sorting out from the top then maybe back to normal daishs standard

I love my Daishs holidays you cannot beat the price stayed in the Prince Regent had a beautiful sea view room. The only problem was the dining room very slow service and we had 7 different waiters for 8 meals very unorganised it was chaos but when the food was ok but a bit on the small side compared to the other hotels. We will still book this has not put us off.

Very good hotel, good basic food, clean beds and rooms, good entertainment, right on the sea front , 6 steps at the front ,if your disabled there is a disability entrance also in the hotel next door that you can use. Lifts work well, good dining areas nice friendly staff who all seem to be working doing different jobs now and again. Overall score 10/10.