Premier Inn Weston-Super-Mare (Seafront)

I stayed at this hotel on the 25th October, with my partner and two children (10&2), on the morning of 26th October at approximately 10.30-10.40am my daughter received an electric shock from one of the bed side light switches, there was a loud pop/bang and it immediately sent the room into darkness apart from the TV as I'd assume it was on a different circuit. My daughter Immediately jumped back in shock and her hand was burning, she had blackening to the upperside of the hand. We immediately run her hand under the cold tap and proceeded to calm her down whilst checking her over,. Shortly after (10mins approx) we went downstairs to report this to the manager Ryan, he took a picture of her hand and was shocked at the heat coming from it, he said an accident report would need to be filled, and I asked for a copy of this and he replied that he could not give a copy as they do not have the facilities for this but it would be on my booking reference number for when I called about the incident. He then laughably offered my daughter a free ice cream as he didn't know what else he could do. I advised on all the lights being out in the room and he said he would check this as we were shortly leaving. On checking out he confirmed the lights were still not working and maintenance would need to take a look and that we was to call guest relations when we got home as he didn't really know what else to do but they would sort it all. My daughter had to be checked over at the hospital following her electric shock and have and ECG as any shock can cause things not seen by the naked eye The blackening to the hand as advised from the hospital could of been the exit point from where the electric exited her body. This in all was a traumatic ordeal for anyone let alone a young two year old, When we got back home we called guest relations regarding this and so far tthey have been useless, they claim the electrics are fine in the room, but an electric shock from a blown fuse can be enough to cause this damage to a young child, the fundamentals of the electrics.may be working but something had blown in that room and sent the lights out, this was confirmed by the manager Ryan but he now seems to be lieing about all that went on. I have on several occasions requested the incident/ accident reports and I so far have not been sent them despite my requests, this is negligence if it is found you did not fill these out upon me telling you of the incident. I have requested the maintenance report and when the last PAT was carried out again you have not sent me these. I have not even received an apology for what my daughter endured despite your so called manager Ryan seeing the damage to my daughter and the aftermath in the room itself. This was in room 304 and it appears to me something is being covered up, and as advised to guest relations should this not be dealt with I will be going to trading standards, local fire department, media /social media and anyone else it takes to get

I spend my son's bday here every year without fail! Sadly this year we had issues with the shower (there was no water coming out!!) The maintenance guy came pretty quickly to fix it but explained that the issue was with people being "heavy handed" with the water controls! He fixed the issue but soon after my son got in the shower and again, there was no water!! I can't believe that after being here year after year, suddenly we aren't able to use the shower correctly??! So we just went without water for the rest of the trip. It's a shame because I find the front of house staff here extremely professional and friendly. Can't fault them at all!! Sadly this was let down by the shower experience.

It could be said the Premier Inn hotels are all the same, but some are clearly better than others and this one was sadly not as good as others we have stayed at. The main problem was the room, where the window handles were deliberately removed despite having safety cables attached. A notice on the window stated that fresh air was regularly pumped into the room, which was true during the day but the fan was noisy and no way compared to real fresh air, and it went off during the night leaving the room incredibly stuffy and hot. I probably only slept half the night. The hot breakfast buffet had clearly been kept warm for far too long, despite us arriving at 8AM. Most of the items were hard, particularly the fried eggs and bacon. I have long been a fan of Premier Inn breakfasts but this one was hugely disappointing.

Amazing service from the moment I checked in until the moment I left the restaurant. Pizza was surprisingly delicious and filled me up. Hotel room is affordable, comfortable and most importantly has a bath,which I love. A special mention to restaurant team members Ryan and Chloe,who were both extremely efficient and friendly...particularly Chloe who is a credit to the site

Hotel is a perfect location from the Train Station and on the promenade and just a short walk to the indoor market Reception could of been so much better and the cleaning needs to be better organised thank goodness for the assistant manager who unfortunately is leaving at the end of the month who resolved the cleaning of the room issue and couldn't do enough for us Staff overall is needed at reception or better training or attitude to paying customers need to take heed of Bar service which was excellent

Shower door dirty and handles on bath dirty. Bed was damp. Staff was friendly. There was a smell in the room. Like dirty mop water. Window not open. If there was a fire outside the room we wouldn't get out.. the hallway smelt. Of the same in the bedroom.