Borderland Wodonga Holiday Park

Would not recommend staying in a SUPERIOR CABIN at $195 a night. Dirty furniture, dirty floors, filthy fridge/freezer, springs out in main bedroom mattress, bunk bed bottom mattress sunk to the outside causing a roll out of the bed, and live cockroaches (plural), on the dining table and a dead cockroach on the kitchen floor. Lifted the centrepiece on dining table only to discover it had not been cleaned underneath, as it had multiple black deposits on table. E-mail regarding the possibility of an early check in as part of the BIG 4 PERKS. No response whatsoever from management. On arrival, no acknowledgement when asked. Manager did come in on second day to view the state of the cabin. He agreed with the state of the place. I offered date and time stamped photos of our arrival to provide feedback. He did not take up this offer, however he did say he would take it up with cleaners. He took notes in a notepad. More communication between management and housekeeping would also benefit your guests. We had exactly one day of fully self contained supplies (towels, tea towels, detergent, toilet paper), as shared by the neighbours, and our stay was for 3 nights. Personally, and that is what I am being asked here... my opinion, for $575 for the three nights, I am very disappointed with both the stay and THE BIG 4. I would not recommend choosing a park that is in partnership with THE BIG 4, as it does NOT guarantee a minimum standard of quality.

Theroom we were allocated was very old and didn't appear to have been updataed in a long time. Was originally a Big4 park but is no longer although it is still listed in the Big4 accommodation book. If we'd view the room before paying we wouldn't have stayed.

On first entering the park it looked unkept from the start. The front office smelt of cigarette smoke, the boom gates didn’t work and the grass site was dust. The bins weren’t emptied anywhere near enough for the holiday season and the toilets needed a decent clean, maybe even cleaned twice a day with the amount of guests. For what we got, the price wasn’t reflective of this.