Best Hotels near Richard and Pat Johnson Palm Beach County History Museum, West Palm Beach

The hotel can use some maintenance upgrades. Has the benefit of an airport shuttle which was nice. But I did notice a few things that can use attention. The staff is always nice here; After all, with 80 degree weather in early January, there's not much to complain about in the dead of winter. The gardens are not much to admire. restaurants and entertainment in the city. In fact, one can safely walk to this place or take the shuttle from the hotel.

We just returned from a lovely month at Hampton Inn WPB Central. At check in we were warmly greeted and recognized as Diamond Hilton members by Dejon and Jean. Throughout our stay they were both warm, welcoming and helpful. Also greeting us upon arrival was the Sales Manager Joanne Schroeder, happy to see we arrived safely and making sure that check in went smoothly and that we were happy with our accommodations. Our suite was large, very clean, bright and well furnished. The refrigerator could have been a little larger with a more adequate freezer section, but we managed nicely with what we had. Elande of housekeeping was wonderful and did a great job cleaning our room. Breakfast was more than adequate with many choices. A suggestion might be to serve a variety of yogurt flavors instead of one flavor that has to be hand spooned out of a large bowl. Also, decaf coffee would be a nice addition to the regular coffee left for guests in the lobby throughout the day. It is only there during breakfast. The kitchen staff, Kari, Maria and Clifford, all did a marvelous job replenishing items as well as keeping the dining and kitchen areas clean. The hotel is constantly being cleaned and updated. We did not use the pool although it was lovely. Unfortunately, the noise from the nearby road was not conducive to rest and relaxation. On the plus side, the Hampton Inn is connected by a very short path to a Hilton Garden Inn and we were welcome to use the pool there which was very nice and quiet. The gym is excellent with new and updated equipment. We would like to thank all staff members in every capacity for their kindness to us. They are all professional and an asset to Hilton hotels. If it were possible, I would give this hotel 10 stars and highly recommend it for a short vacation or an extended stay. We are looking forward to returning next year to experience Hampton Inn hospitality once again.

I was very disappointed in this stay. The rooms are not clean. Very poor housekeeping here. The first room we were given had underwear on the floor and white power substance on the carpet! We immediately went downstairs and asked for a new room. Based on the under on the floor and white powder on the carpet, it was clear the room couldn't have been vacuumed or mopped. The new room was still dingy looking. This is very much an outdated hotel. The iron didn't work, nor did the fridge. We had a two room suite with one thermostat. The living room area was blowing cold air while the bedroom was blowing heat. No way to fix this...the hotel customer service brought us a new iron but nothing was done about the fridge or air during our stay. When my husband asked to speak to a manager, they said the customer service manager had to address these issues but wasn't there. We never received a call back or any follow-up. My husband called back two days after we got back home and ended up speaking to someone in accounting who was able to offer a credit, which we appreciated, but shame on the hotel staff there for not fixing the problem and giving us the run around. This hotel isn't worth the nightly rate, unclean and broken.

We had a lovely stay in WPB to celebrate the New Year. The hotel is clean, and a super location. Our suite was beautiful, with views of the lake and downtown, including fireworks! I don’t usually comment about the staff by name, but Kim was exceptional. She has been serving in the dining room for 18+ years and her positive attitude is contagious! She is perfect for the first person you encounter in the morning. Many of the tram have been at this location for years and that proves it’s a nice place!

Where to begin? I was passing through and made a reservation for one night. I checked in late at night and there were guests with small children just hanging out outside their room. I found this odd because it was nearly midnight. I checked in and their were also several guests kind of roaming around the place. As I walked to my room I noticed that the common areas of the hotel were dirty and looked fairly run down. I could hear plenty of guests were still active inside their rooms also. Opened my room and it smelled like stale cigarette smoke. Flipped on the room lights and bathroom lights and saw a roach climbing up the wall. Everything in the room needed renovation. Looked old and well used. The bed was not comfortable and very firm. I would not stay there again.

I paid the full price of 13580 as soon as I made the order. When I was about to leave, the price was reduced to 13100. I asked Ctrip to refund the price difference of more than 400, but there was nothing. Other platforms included 13113 with double breakfast and a 100 US dollar consumer coupon. The difference was almost 1700 RMB. How much did Ctrip earn? I tried so hard to find a theory with Ctrip, but to no avail. The hotel reservations all have the lowest price protection agreement! Get my money back!

DON'T EVEN THINK ABOUT STAYING HERE! From the internet photos, and from the outside, this facility looks like many similar hotels . Checking in, it seemed unusual that the attractive lady in front of us was paying in cash. When we drove around the building to our room, there was a suspicious person just sitting in the vehicle next to our parking spot. I realize ”suspicious” is totally subjective, but sometimes your ”gut” tells you. There were very ”sketchy” characters walking about the back parking lot, and we noticed a sign warning that ”ski masks” were prohibited -- i.e ones that might be used for criminal activity in warm and sunny south Florida. Walking into our room, we noticed that the metal door had large ”bang” dents -- as if someone tried to use a hammer to gain entry. The room had two beds, but only ONE pillow on each, and only a sheet with NO COVERS. Might the room be used for ************? There were cigarette burn marks on the one small table. It looked like a slum. It took only a minute for us to turn around and go fast to the office for an immediate cancellation. We are only glad we had this bad experience in DAYLIGHT. I have been around many blocks. But I would not like being here after dark!