The Belgrove, West Palm Beach, Autograph Collection

Decided to try out the new Marriott property The Belgrove in West Palm Beach that recently opened this past Dec. Although the property is a little remote, it is beautiful and the rooms are brand new and immaculate. We expected a few "glitches" and there were some. The first two days of our stay, there was some type of construction at the pool putting up cabanas. The manager came around to apologize, but the website did not indicate there was ongoing construction. We returned to the room one night to watch a movie, but the internet was out and front desk told us to "wait half an hour or so" and try again. It eventually was up again in about an hour but was so slow we couldn't watch anything. Service at the restaurant was inexperienced and slow, even at breakfast, coffee refills few and far between. The property charges $50/day resort fee and $48/day mandatory valet parking, which seems excessive to me. One evening we were going out for a dinner reservation and the valet couldn't find the key to our rental car, so they offered to pay for an Uber wherever we were going. The next day I spoke with the valet manager Paulo who apologized profusely and although no one could figure out for sure what happened, managed to work out a solution. Paulo was gracious and accommodating and knew what he was doing. The hotel compensated us for the inconvenience and stress. Kudos to the pool staff especially Mr Farag who kept things running and entertaining and whose staff provided complimentary fruit and cool beverages at the pool and tried to make us as comfortable as possible adjusting umbrellas and anticipating our needs. Overall our stay was a very positive experience. What was most notable was the staff's eagerness to please and their enthusiasm, which made up for the glitches and inexperience. If you're looking for a clean, comfortable and inviting place to stay in the West Palm Beach area this is high on the list.

My husband and I stayed 3 nights at this hotel. The rooms are gorgeous, brand new, spacious and beautifully appointed. There are even throw rugs on the floors as pictured. The bathroom was too tight for the two of us. We could have used a double sink or larger vanity. From the photos, it appears that some rooms do have larger sink areas. We had hoped to be given a better view. Instead, we were given a room facing the ongoing construction. Not great. Even so, we ate at the restaurants having breakfast, lunch dinner and drinks. All of the staff were so friendly and eager to please. They come over to us often to check and see if we needed anything. They even served hors d'oeuvres at the pool. I was disappointed at the number of children in the hot tub. That really ruined my experience as they hogged it and even told each other that they peed in the hot tub. Yuk!!! Their parents were clueless not paying attention to their kids. I get that they are on vacation too, but please be respectful of other guests, especially ones who were looking forward to using the hot tub child free! The property is not large, but it is beautiful. The landscape is very beautiful, giving a tropical feel. Drinks were done well. The lobby is beautifully appointed, allowing for a relaxing space to read and relax. The touches were really special -- free water bottles to all guests, turn down pillow service, slippers and robes in the rooms. I loved the ability to fill my water bottle at the station in the coffee area. All in all, our stay was memorable and enjoyable. The things we really did not like -- the $50 per night resort fee and the $48 per day valet charge. We could have easily parked our car independently. Not sure what the resort fee was for other than it covered all the "extras" provided like the chocolate, water bottles, etc. One last thing, the mattress in our room was not comfortable at all and we had a hard time getting to sleep. The pillows are really, really soft. Very comfy, but provided no support. They do offer a pillow menu, but I was just too tired to change my pillow. All in all, we really enjoyed our stay. I always look to stay in a new hotel while traveling. This resort is clean, comfy and really offers a Palm Beach feel. They have a beautiful bar in the center of the main restaurant. My husband and I enjoyed a drink one evening here. Very relaxing. At night, they have fire pits to enjoy. During the day, there is a covered porch area to enjoy. Aside from the nuisances mentioned, I would highly recommend this hotel. It's new, clean, has a friendly staff and great food. We did not get to order room service, but breakfast, lunch and dinner were all really enjoyable. We will stay here again during our next stay in West Palm Beach.

Beautiful new clean hotel where the staff truly goes above and beyond. The food is really delicious and every staff member was so sweet and accommodating. It is not on the beach, but there are 3 pools, 2 hot tubs and they have a free shuttle and even provided us with chairs and an umbrella! The drinks were beautiful and very well made and the wood fired pizza was delicious.

Amgad the director of the spa pool was helpful to us! This is a continuation from the first review. Thank you everyone! The front desk were very helpful to making our stay very comfortable. Jacob, Lee and Philip went over and beyond to help us!

This is an absolutely stunning hotel, with excellent food and a terrific and nice staff. Can’t wait to return. The pools are great and the rooms are immaculate and large. The hotel is brand new and I found it quite by accident. I am so glad that I did.

I would give 3.5 stars if I could. This is a beautiful resort and the service is very friendly. Everything is new and the rooms are very clean. However, you may want to wait a little longer before booking. There is still construction going on, the most annoying of which were poolside construction crews doing very loud work during peak pool hours on Friday (1.5-2.0 hours) and Saturday (all day). I am not sure who thought that was a good idea but it made the experience less enjoyable. Had the construction not been an issue I would have given the resort 4 stars. The resort is a little far from Palm Beach, about 20 minutes, but there is a shuttle service. Food and beverage quality is generally good to great, but still probably not worth the price. Don't expect any budget friendly food or drink options, you will be paying premium pricing on all items, similar to that of very exclusive hotels. They do add a nice touch by providing water bottles engraved with your name to use at water stations throughout the resort. The golf course looks amazing, but you have to jump through a lot of hoops to get a tee time. You either need a letter from your home country club vouching for you or you need to somehow "prove" you know what you are doing. Frankly, listening to the steps I would need to go through to get a tee-time annoyed me and I decided it wasn't worth it. All in all it was a decent experience and we would probably consider coming back once construction is fully complete and staff is more up to speed (service in general was a little slow but not terrible). But for now, the value for the money probably isn't there yet. But the resort definitely has a lot of potential.