Hamilton House Inn

When the GM of a hotel checks you in, one would expect them to know the following: Honor Loyalty – Recognizing elite members is a fundamental expectation. A proper welcome sets the tone for the guest’s stay. A Diamond Member should always receive a warm acknowledgment. "Welcome, [your name], thank you for being a Diamond Member. I have you here for a two-night stay..." That wasn’t the case. Instead, I was met with resistance when requesting a high-floor room away from elevators and ice machines. Have Knowledge – A GM should be well-versed in inventory and room types. Misclassifying a room is unacceptable. A GM should have a clear understanding of inventory. As a former Hilton GM, I know how crucial Revenue calls and SALT scores are to a hotel's QA audit. Not only did she lack this knowledge, but she also attempted to pass off a handicap-accessible room as a hearing-impaired room. Highlight Amenities – Informing guests about breakfast, facilities, and perks ensures they maximize their stay. I was not informed about breakfast or other hotel amenities, a basic yet essential part of the check-in process. "Speed of the leader, speed of the group" is a perfect summary. Leadership sets the standard, and without a strong focus on hospitality, the entire team will fall short.

This is a very cute, quaint little Inn. We stayed in the Renata room with a beautiful street front view of “Antique Alley.” I enjoyed sitting out on the balcony just watching all the people on Trenton Street shopping. They provided the guests with a beautiful sitting room, full kitchen with breakfast bar and a dinning room with a table that seats 6. I have never stayed at an Inn/B&B and I can now say I am officially sold on the B&B experience. The owner greeted us in the morning to a beautifully made cream cheese stuffed French toast with fresh blueberries and sliced strawberries. She also made us sausage and fluffy scrambled eggs. She was an amazing host and it was an honor to be welcomed into their Inn! We were bringing our Freshman son to ULM and you helped make us feel very at home!Thank you so much!