Hilton Garden Inn West Monroe

I paid for an Executive suite through ******* and was re-booked into a normal room with a king bed. I was told the price would be the same as that was supposed to be ok with me. I will be requesting a refund for the room I paid for instead of what i got.

Room was just O.K. Rust on the tub, rust spots scattered in the tub area. Not having power in your house and coming into what I thought would be peaceful, was not. As high as the prices were I did not get what I paid for. Neighbors were noisy entire night, had to call front desk to notify staff. Entire night they were loud. I work in health care and needed a mental break. I would have been better staying at my house with no heat, I did not get what I paid for. This has been one of the worse experiences in what was suppose to be a top notch hotel. Not worth the money.

The staff was very sweet and helpful. Room was clean and breakfast was delicious. Thank you!

First room I reserved wasn’t clean. The second room room service never showed to clean even though I requested the service 3 times. They also said that we would have to pay for the breakfast. It wasn’t free. The entire experience there wasn’t pleasant.

Free breakfast was $10 for each kid. Staff sat on her phone most of the time. Front desk staff were friendly. Parking was fine. Overall it was expensive for what we got.

The worst hotel I have ever stayed in. Stinky/sticky carpet. Stains on sheets/pillows. Black stuff on shower head. Dirty tub. Funky smell in entire room. Falsely advertisement. Too nasty to so expensive. HORRIBLE!

The only reason I’m not rating our stay a 1 is because the downstairs was inviting and the staff was friendly. The room was horrible. It smelled of either smoke or mustiness upon entry. The carpet had visibly not been vacuumed. The tub was grossly rusted (and I opted not to use the shower). We had to unplug the refrigerator due to how loud it was running, and I didn’t even want to touch the remote. For a solid decade, I was a loyal Hilton Garden Inn customer, then veered away. After this experience, I realize why I stopped staying at the properties.

There was no hot water to take a bath. Several electrical outlets did not work.

Room seemed clean but the carpet looked dirty. The shower was tepid and when I inquired about it was told that the side of the hotel I was on had a problem with the boiler. No offer to move my room to the other side of the hotel where the hot water worked. I checked out 2 days early.