Mercure Bolton Georgian House Hotel

Not bad for basic comfort . Clean and quiet but the sanitary wares are old

Excellent hotel in a good location

Great service as always stay here regularly it’s good value for money and always make use of the late checkout Will return again as always thanks for easy check in also

Nice hotel in a good location room could do with updating not sure if I would revisit for the price

My room was very nice, spacious, bath. The gym and pool and sauna and steam room were fantastic and the guy who works there really friendly and helpful. However the corridors feel neglected and even smell a bit musty in places. I switched all the lights off on leaving every morning and the chambermaid left some of them on (and one day I wasn’t back till nearly 9pm). Also, I’d driven all the way from Oxford on the Sunday and obviously needed dinner, I ordered via the QR code and got a confirmation. After nearly an hour, I wondered where the food had got to so phoned reception who were surprised because I should have received a message saying my order had been rejected because the kitchen decided to close at 8pm. I asked if it was possible to get the soup and sandwiches that were advertised on a card as available 24 hours and was told no…. I ended up using Just Eat but I thought this was really poor service.

The hotel was clean and the bath/shower was fine. However, the food and staff were shocking, both for dinner and breakfast. Staff don't carry notepads so 8 ordered one main in 4 parts and as expected it came out wrong from the kitchen meaning it had to be sent back, which led to a cold dinner 10mins later when the heat lamp failed to keep the chips warm. Despite there being barely 3 tables at either meal no one seemed interested in helping. At breakfast I had to dig through the plates to find one not crusted with egg. The pastries, bread, and juices weren't stocked despite the quiet morning. The room was cold and on turning on the radiator, which was set to off in winter, there was no heat and the noise was horrendous, I recommend getting servicing in to bleed these and make sure they are working.

The sink was cracked in the bathroom. Otherwise, the room was great. Staff were very welcoming and friendly.

Stayed over as it was only 10 minutes away from my Christmas party venue. Really easy to get to, close to transport links and Middlebrook retail park (lots of breakfast/ dining options). Room was a little dated and there was a slight hole in one of the chairs but more than comfortable for what I needed. Would stay here again