Guest User
December 16, 2023
I am writing to express my profound disappointment and concern about the deplorable experience my sister and I endured during our stay at Idle Awhile Cliffs in December 2023. Our decision to select your property for my birthday celebration was based on making reservations for a private beach dinner on the evening of my birthday. Colleen, whom we understood to be the wedding coordinator, assured us that she would personally handle the decoration and coordination of our special evening. However, on the night of my birthday, our plans took a disheartening turn. Upon arriving for dinner, the staff on duty informed us that they did not know of our private dinner reservation. Immediate contact with Colleen revealed a shocking response: "We didn't confirm the reservation." Despite finalizing all communications and paperwork a month before our arrival, Colleen suggested that "we should have reminded her to do her job." This exchange was both unprofessional and unacceptable. Despite the setback, my sister and I decided to make the best of the situation and stay for dinner. Unfortunately, the evening took an even more distressing turn when one of the staff made an offensive and racially insensitive comment, stating, "Negroes don't throw away food." This level of disrespect was not only appalling but deeply hurtful. Subsequent attempts to address the situation with the supervisor, Jermaine, proved futile. Jermaine, who claimed he was at home and unable to assist, promised to call back after consulting with the general manager, Mr. Roach. Unfortunately, no such callback was received, ruining our birthday celebration and our perception of the staff and management at Idle Awhile Cliffs. During our stay, we were dismayed to discover that the security personnel shared insights into the treatment of guests and staff, suggesting that such instances are not isolated. The revelation that staff members are reportedly treated even worse and lack basic provisions such as lunch is deeply concerning. As someone born in Jamaica who later migrated to the United States, it saddens me to witness the mistreatment of guests and staff in an industry that significantly benefits from tourism. I implore you to investigate these matters promptly, take corrective actions, and address the systemic issues affecting both guests and staff at Idle Awhile Cliffs. Furthermore, I wish to express my concern about the lack of communication. It has now been over a week, and regrettably, I have not received any follow-up or communication from anyone at Idle Awhile Cliffs. Timely and transparent communication is crucial in resolving these issues and restoring faith in the establishment's commitment to customer satisfaction. Your immediate attention to this matter is crucial, as the reputation of your establishment and the welfare of your guests and staff are at stake. I trust you will take the necessary steps to rectify these issues and prevent similar incidents.