Residence Inn des Moines West at Jordan Creek Town Center

Joe at the front desk was superb! He was friendly and professional. Initially when I arrived a young lady at the front desk told me my “roll away bed “ was not available, even though when I booked I was told it was on my reservation .Later that evening she brought me a dirty pillow she exchanged it ;but it left me thinking where on earth did she get a dirty pillow ! To make matters worse my daughter forgot her AirPods in the room; her Apple phone App states that it’s there on the property yet no one can locate it . I spoke with the MOD Adam who was polite and stated he would try to locate it; but I haven’t heard anything as yet even though the App places the AirPods at the location. I give it three stars based on my experience.

Great customer service. Very clean and a great location as well. Everything you need is very close by. Coffee was spot on as well. There is a theater, Dave&Busters, and a mall right here as well so if you have kids it is a perfect spot to keep everyone happy!!

I am currently staying at this location. I've been here on business since August 10, 2024. The location is excellent. Plenty shopping opportunities and restaurants in walking distance. There is a picturesque walking trail behind the hotel. The staff has been excellent. Managers Allie and Tammy are very accommodating and always have a smile and positive energy. The front desk staff: Jamelle; Josie; and Isabella are friendly and always ask about my day when I return from work. Jamelle works the morning shift, and he always tells me to have a nice day. I also want to shout out one particular lady on the housekeeping staff. Her name is Zaina. When I tell you she is fabulous, believe me she is. She spent so much time cleaning and scrubbing my room, as if it was her home. I left her in the room and went to put laundry in the machine and visited with coworkers. When I returned, Zaina was still cleaning. I went downstairs to breakfast and returned. She was still there wiping down the headboard on the bed and dusting the nightstands. I have not experienced this level of cleaning in the entire 2 months that I have been here. Zaina is a Rock Star! She certainly went above and beyond to ensure my room was comfortable for me. She deserves special recognition! Things beyond the control of the staff: The hotel itself is outdated. It definitely needs renovating. The carpet, drapes and furniture are dingy and worn. It's clean, but old.

The room wasn’t the cleanest, crumbs and general cleanliness wasn’t very good. We stayed in one of the larger suites and were mostly disappointed due to the cost and just not being very clean. Pool had a ton of hair in it. The breakfast was outstanding though.

We love the layout of the Marriott Residence Inn rooms and were pleased to be able to find one near our tournament venue. This hotel is also incredibly convenient in terms of access to the Jordan Creek Mall (walkable distance). There is a huge selection of restaurants within a short drive as well if you want to venture out further. The staff we encountered were very pleasant. The free breakfast was good.

Desk staff was extremely friendly as we arrived in the evening inquiring about a room. Our room was nice and we were surprised by staying in a suite. A very comfortable space. Two minor flaws were the water pressure in the large shower was a bit low and the bed firm but the pillows were great to sleep Typical hotel breakfast served and I was happy to have oat milk for my coffee!! I would stay here again! Fabulous location too! Lots of shopping and restaurants.