Best Hotels in West Covina, United States

Basic amenities are what you’ll get and what you should expect; don’t think you’ll get anymore than that. We literally saw an arrest happen right outside our windows one morning.

We normally stay at another hotel when we visit LA county fair but they were booked so we picked this. The outside of the hotel is nice & in nice area. The lobby is nice looking. When we got to the room--it is a very sized room. Looks like they have updated some of the furniture & cabinets in the room-which are nice. The bed was horrible it had dips in it & definitely needs replacing. The whole bathroom - other than the toilet needs to be replaced. It looked like they had painted over the tiles & those were peeling. The counter in the bathroom needs replacing along with the flooring. The staff was friendly.

I often stayed at the Holiday Inn West Covina more than 20 years ago. After so many years, I received customers to stay in this hotel again. According to the customer's feedback, it is very good, the environment is good, the transportation is convenient, the western restaurants with various flavors nearby are very good, and the hotel service Also very good.

Arrived at the hotel late at night and accidentally left my sneakers in the lobby. My husband went downstairs about 5 hours later to find them and ask the front desk girl, Janelle, if she had seen any sneakers. She said yes she did but she doesn’t know where they are. He asked if she put them in the lost and found and she said that it wasn’t her job to do that and that she wouldn’t touch those things. He asked why she didn’t call us after we checked in so we could come grab them. She responded that we were the ones that left them and it wasn’t her responsibility. I finally met him I’m the lobby and he told me about her bizarre behavior. I looked in the trash cans. I went outside and doing my shoes in the dirt behind a bush. I brought them into the hotel and showed her my shoes. I asked her why she would throw them in the dirt. At first she denied it then responded with I didn’t have time to deal with shoes. I told her her customer service was horrible and that she was lazy. She looked at me and said YOU ARE UGLY. I was shocked and speechless. We returned to the room and called down to talk to a manager. (Shock, no manager on duty for the whole weekend). The same girl, Janelle, said we were harassing her and she would call the cops to have us escorted off property. WHAT???? I called corporate and they took a report but never returned my call the rest of the weekend. I guess a bunch of rude, incompetent children are running this hotel and no management around to keep them in line.

The room was clean, check in and out was easy and effortless. Our stay was very peaceful. Staff were super helpful and friendly.

Originally booked the room for 2 nights, but decided to extend for another 4 days. Reasonably priced for what is provided. Room was nice and clean, linens are changed daily and towels replaced. Only drawbacks were no iron, microwave, or clothes hangers in the room and no pool on site. I booked online twice and had no problems. I would stay again.

The hotel we usually stay for a yearly conference in had no availability this time. I had spend quite a bit of time researching and based on criteria important to me decided on Best Western in West Covina. I didn’t expect much, and was really impressed with cleanliness, quietness and the friendliness of the staff. I would definitely stay here again especially if all the Covid protocols go away and we’d be able to use the jacuzzi and have a better breakfast.

I've stayed at this location multiple times for Cal Poly Pomona activities. Walking distance to many stores and fast food type restaurants. I. E. Ikea, Walmart, Target, Sprouts, Dicks, Marshalls, Ulta, In and Out, Chipotle, Hawaiian BBQ, AkiPoki etc. Not the closest hotel to Cal Poly Pomona but can easily get to/from the college. Have stayed in multiple room types (double, king, king executive) over the last year. It's a little older hotel that could use some fixes/touch ups in the bathrooms but overall comfortable and clean. Microwave and mini fridge was very useful for us. Latest visit, the shower head should be replaced. Lots of water pressure but spray wasn't adjustable. This trip was short but have spent a week in an Executive King. The sitting area (sofa/TV) is between where the bed is and the bathroom. If you get up alot during the night I suggest packing a night light for the bathroom. Also, recommend requesting a room away from freeway if freeway traffic will bother you. Noticed it more the first night and not so much after. Hotel staff always friendly and helpful. Front desk, housekeeping and dining area all very professional and welcoming. Did not get room cleaned but housekeeping did knock on the door to ask if we needed any items. Two USB-A phone charger on alarm clock next to bed. Need adapter if only Type C. Free parking is nice. Would see security guard walking/patrolling the premises in the evenings.

The hotel facilities are very complete, the surrounding traffic is very convenient, it is close to the expressway, there are Chinese restaurants around, and it is an hour's drive from the airport, which is more convenient. You can park at the door, and I will consider staying here next time I come to Los Angeles.

Overall pretty good, breakfast is relatively more choice, more suitable for Chinese. Free parking and convenient parking. There is a swimming pool, and the high-rise rooms are bright.